Maintenance Request Management Software

Traditional methods of requesting maintenance, such as phone calls, pages, and emails, are inefficient and bothersome. Provide others in your organizations with a dedicated portal for submitting work requests directly to the maintenance team for review and approval.

• View all maintenance requests from a single location
• Create a single channel for communicating work requests
• Provide requesters with an easy-to-use, online request form
• Receive notifications when new requests are submitted
• Allow an unlimited number of users to make requests, including guest users

Incomplete maintenance requests create confusion and require additional back-and-forth between you and requesters. Capture the exact information you need to quickly evaluate, prioritize, and address problems in a timely manner.

• Submit requests from anywhere using internet-connected devices
• Upload photos or files to provide additional detail
• Set required fields to ensure critical information is entered before requests are submitted

Decide how incoming requests should be handled – either choose to review all requests before they become work orders or automatically generate work orders from maintenance requests.

• Automatically approve work requests or place them in a queue for approval
• Prioritize maintenance requests based on need or urgency
• Closely monitor the status of unapproved requests
• Edit request details or ask for additional information from requesters before creating work orders