Month: August 2021

ISO 9001 in Maintenance Management: Understanding Quality Standards and Maintenance Requirements

A stack of multiple binders representing documentation of an ISO 9001 compliant quality management system.

Highly regulated organizations are subject to a broad range of standards, including ISO 9001, which sets clear standards for quality management. Though maintenance teams often view quality management as unrelated to their work, in reality, it impacts day-to-day maintenance operations.

Understanding the ISO 9001 standard helps maintenance teams not only stay compliant, but also improve equipment reliability, work more efficiently, and show how maintenance supports broader organizational goals. In this article, we provide an overview of ISO 9001 quality management standards and how it applies to maintenance and facility management.

What is ISO 9001?

ISO 9001 is a regulatory standard developed by the International Organization for Standardization (ISO) that sets standards for creating, implementing, maintaining, and improving quality management systems. It is part of the ISO 9000 family of quality management standards which provide guidelines and other information about quality management. In the United States, ISO 9001 is often referred to as ANSI/ISO 9001, indicating that it has been formally adopted and recognized by the American National Standards Institute (ANSI), though the standard itself remains the same.

What is an ISO 9001 Quality Management System?

A quality management system (QMS) is formal documentation of an organization’s policies, processes, and procedures needed to achieve quality goals. ISO defines “quality” as “the degree to which a set of inherent characteristics [or distinguishing features] of an object fulfills requirements.” In this context, an “object” is a catch-all term that includes products, services, processes, people, systems, and other resources.

Quality management systems are created with the goal of improving customer satisfaction and minimizing waste. While the ISO 9001 standard provides the framework for implementing a QMS, organizations are responsible for defining their specific quality requirements. This flexibility ensures that ISO 9001 applies across industries while still providing consistency and accountability.

ISO 9001 in Maintenance Management

Senior technician performing a safety inspection on a fire extinguisher as part of a preventive maintenance program.

Many people associate ISO 9001 and quality with manufacturing, but it applies to any organization that provides products or services. It is a process-oriented and results-driven standard, not a product-specific one, which means it applies to support functions like equipment maintenance and facility management.

While maintenance managers may not actively think about ISO 9001 in daily work, the standard shapes maintenance operations. Activities like creating standard maintenance procedures, defining documentation requirements, and tracking asset and employee performance may feel like routine tasks, but they also naturally support ISO 9001 compliance. In addition, following a QMS demonstrates that maintenance is not a cost center, but contributes to an organization’s overall profitability.

Read More: How to Write Maintenance Tasks

ISO 9001 Maintenance Requirements

While this article does not reproduce the official ISO 9001 standard, the following section highlights maintenance activities and best practices that align with its principles. These examples focus on the clauses most relevant to maintenance and facility management and are not an exhaustive list of all ISO 9001 requirements. For full details, always refer to the official ISO 9001 documentation.

Infrastructure

ISO 9001 requires organizations to identify, provide, and maintain the infrastructure necessary for operations, including the physical buildings as well as organizational resources. This includes regular upkeep and maintenance in order to support effective functioning. Maintenance teams can support this provision of the standard in the following ways:

  • Implementing (and executing) preventive maintenance schedules for building maintenance, inspections, and equipment calibrations
  • Maintaining infrastructure documentation, including specifications and maintenance records
  • Monitoring infrastructure performance
  • Training employees on proper infrastructure maintenance
  • Finding opportunities to improve facility maintenance

Environment for the Operation of Processes

To comply with ISO 9001, organizations must ensure the environmental conditions of workspaces support quality objectives. This includes maintaining physical conditions (e.g., temperature, humidity) as well as intangible factors such as workplace culture, employee morale, safety, and orderliness. Maintenance teams provide suitable work conditions by:

Monitoring and Measurement Resources

If equipment, tools, or gauges are inaccurate, it can undermine product quality and compliance efforts. ISO 9001 addresses this risk by requiring organizations to regularly monitor and calibrate measurement equipment. Maintenance plays a central role in this requirement by ensuring that infrastructure and equipment remain reliable and calibrated. This includes:

  • Using calibrated measurement equipment
  • Performing calibration or verification of measurement equipment on a regular basis to ensure accurate readings
  • Properly handling and storing measurement and monitoring equipment
  • Recalibrating, repairing, or replacing equipment that is found to be out of tolerance, and reverifying its accuracy before use
  • Maintaining records of equipment calibration and verification

Control of Production and Service Provision

Organizations must carry out production and service activities under controlled conditions. Even though maintenance isn’t “production”, maintenance is a supporting service and must be performed under controlled conditions according to ISO 9001. For maintenance teams, this means standardizing maintenance activities so that they are consistent, repeatable, and predictable. Examples of controlled maintenance practices include:

  • Documenting maintenance procedures such as preventive maintenance tasks and inspection checklists
  • Ensuring parts, tools, and workers are available when needed
  • Providing clear work instructions for technicians
  • Maintaining maintenance records that provide evidence of maintenance work
  • Using the appropriate tools, instruments, and measurement tools
  • Implementing electronic work order approvals to ensure all maintenance tasks are reviewed, verified, and executed consistently

Monitoring, Measurement, Analysis, and Evaluation

Effective maintenance depends on accurate measurement and careful monitoring. Tracking equipment performance, analyzing maintenance activities, and evaluating results help ensure reliability, prevent failures, and support quality programs. Maintenance teams can support this requirement in the following ways:

ISO 9001 Certification for Maintenance Teams

Close up shot of a process description manual documenting a maintenance procedure as part of an ISO 9001 quality management system.

ISO 9001 certification ensures that your organization’s quality management system (QMS) meets the ISO 9001 standard. Certification is awarded at the organizational level, not to individual teams, meaning that your maintenance team cannot be “ISO 9001 certified” on its own. However, maintenance practices are a critical part of the QMS and directly support compliance with the standard.

Formal certification demonstrates your commitment to product quality to customers and vendors and enhances your ability to compete in the market. Note that ISO only develops standards – they are not a certification body. Certification is performed by accredited organizations, called registrars or ISO certification companies, which issue certificates to companies that comply with the ISO 9001 standard. You can find an accredited certification body in your country on the International Accreditation Forum website.

Do I Need to Be ISO 9001 Certified?

While ISO 9001 certification is voluntary, many organizations find it essential for competing in today’s marketplace. Customers and vendors often prefer – or even require – partners to be ISO 9001 certified because it provides objective proof that quality management practices meet an internationally recognized standard. Without certification, it can be difficult for others to compare your quality practices against industry benchmarks or competitors, which may limit growth opportunities.

How to Get ISO 9001 Certified

Getting ISO 9001 certified requires you to implement a quality management system according to the ISO 9001 standard, have your QMS audited by a certified auditor, and pass annual surveillance audits. At the end of the 3-year certification period, you will have to renew your certification and go through the entire process again. While every journey to ISO 9001 certification is different, the general path to certification is as follows:

  1. Decide to get ISO 9001 certified.
  2. Read the ISO 9001 documentation and identify how you will implement it in your organization.
  3. Perform a gap analysis to determine where your organization may already meet the requirements and where you need to improve.
  4. Develop your quality management system documentation.
  5. Implement changes by training employees to new processes and procedures and revising documentation as needed.
  6. Perform an internal audit and make changes as needed.
  7. Apply for certification. Select an accredited certification body to audit your quality management system against the ISO 9001 standard.
  8. Implement any corrective actions as noted by the auditor.
  9. Receive your ISO 9001 certification.
  10. Pass annual surveillance audits.
  11. Renew your ISO 9001 certification every 3 years.

Since ISO 9001 certification applies to the organization as a whole, these steps involve participation from leadership, quality management, maintenance, and other business functions.

The Role of Maintenance Software in ISO 9001 Compliance

Medium shot of a junior technician viewing performance KPIs of a boiler system in a CMMS on a laptop.

While ISO 9001 sets standards for quality management systems, each organization decides how to apply it to daily operations. A computerized maintenance management system (CMMS) helps maintenance teams put a QMS into action by embedding quality requirements directly into maintenance processes. Key ways a CMMS supports ISO 9001 compliance include:

  • Centralizing maintenance documentation, including maintenance procedures, inspection checklists, and work order history
  • Scheduling and standardizing preventive maintenance to ensure tasks are performed consistently and on time
  • Tracking employee certifications and qualifications to ensure work is assigned to, and performed by, competent personnel
  • Managing parts, tools, and labor resources, making sure the right resources are available when needed
  • Creating standardized workflows for reporting, documenting, approving, and resolving maintenance issues
  • Digitizing templates for common forms, such as work orders and maintenance requests, to standardize documentation
  • Enforcing data entry requirements for accurate record creation and work order closure
  • Providing information for root cause analysis to identify recurring problems and implement solutions
  • Automatically generating audit trails that improve traceability and audit readiness
  • Monitoring asset and employee performance KPIs to support continual improvement

These features make a CMMS more than just a maintenance management tool. They make it a practical tool for supporting ISO 9001 compliance and ensuring maintenance work aligns with broader organizational goals.

Support ISO 9001 Compliance with FTMaintenance Select

The ISO 9001 standard seeks to help organizations improve customer satisfaction and minimize waste by making business processes more consistent, accurate, and accountable. Maintenance teams play a key role in supporting these quality objectives by standardizing procedures, documenting work, and ensuring reliable operations.

FTMaintenance Select is a CMMS that centralizes your maintenance data into a single system, enabling you to embed quality principles throughout your maintenance operations and continuously improve performance. Request a demo of FTMaintenance Select to simplify ISO 9001 compliance and improve maintenance efficiency.

FTMaintenance Select v.1.2.3.0 Release Notes

FasTrak SoftWorks, Inc. is pleased to announce the release FTMaintenance Select v1.2.3.0, which incorporates the following:

Solutions

  • Work orders can now be created for a date/time before the current date/time from the Global Schedule.
  • The Work Order Form report now displays values for Location.
  • Asset Status and Asset Reason now display on the Equipment grid on the Equipment Under Maintenance
  • The Past Due Work Order List report can now be queried by Work Order Description.
  • The On Time Maintenance Report can now be queried by Work Order Number.
  • Corrected issues related to one-time Parts on Work Orders:
    • The Description field now displays the description entered by the user when creating or viewing the work order.
    • The Unit Price now displays the correct value when creating or viewing the work order.
    • The Quantity Allocated now displays the correct value when creating or viewing the work order.
    • The Quantity Used now displays the correct value when viewing the work order.
  • Corrected issues related to one-time Tools on Work Orders:
    • The Description field now displays the description entered by the user when creating or viewing the work order.
    • The Unit Price now displays the correct value when creating or viewing the work order.
    • The Quantity Allocated now displays the correct value when creating or viewing the work order.
    • The Quantity Used now displays the correct value when viewing the work order.
  • A unique name is no longer required to create a one-time Part, Tool, or Task.

FTMaintenance Select v.1.2.2.0 Release Notes

FasTrak SoftWorks, Inc. is pleased to announce the release FTMaintenance Select v1.2.2.0, which incorporates the following:

Features

  • Interface
    • Set and display the current time zone of the logged in user.
  • Work Order Management
    • Print work orders with attachments.
  • Reporting
    • Generate a report that displays work order completion metrics.
    • Generate a report that displays work orders by assigned labor resource.
    • Generate a report that displays downtime by asset.

Solutions

  • Corrected an issue that prevented Inventory Groups from being displayed when attempting to edit.
  • Corrected an issue that prevented the Priority drop-down list items from appearing on the Work Order creation page.
  • Vendor information can now be edited from an Asset record.
  • Indoor locations can now be created, added, or updated from an Inventory Item record without error.
  • Improved usability of the Service Request Form and Work Order Form reports.
  • Removed the requirement for a user to enter a Geofence Radius value.
  • Improved date range filters for service requests and work orders.
  • Corrected an issue that prevented phone numbers from being saved on Customer records.
  • Service Request configuration changes can now be saved without error.
  • New Inventory Item records now retain their Quantity on Hand values.
  • Corrected an issue that caused an error when selecting a Stockroom Location from the Location grid.
  • Individual occurrences of an appointment series can be deleted from the Global Schedule.
  • Improved Work Order Labor Log creation process.
  • Corrected an issue that prevented a Work Order Location’s Location Type from being saved.
  • Runtime Units can now be created or edited via an Asset record.
  • Reduced the requirements for generating the Active Work Orders List report.
  • The Asset Cost History Report now works as expected.
  • Updated report headers to include the name of the organization.
  • Corrected an issue that prevented the Work Order Description field data from being displayed in the work orders grid on the All Work Orders page.
  • Values for a Vendor’s Phone and Email fields now properly display in the Vendor Details window when accessed on the Vendors page.
  • Values for a Task’s Assigned To, Estimated Hours, Actual Hours, and Completed By fields now properly display on a Work Order Task.
  • Improved search functionality when using keyboard commands.
  • Values for a Labor Log’s Name and Hours Estimated fields now properly display on the Edit Labor Log window.
  • Improved navigation of Transactions pages.
  • Improved the process of creating a Work Order using the quick creation method.
  • Improved search functionality in Transactions History.
  • Improved the process of attaching a file to a work order.
  • Improved the ability for users to search list items in report queries.
  • A Location’s Description field now accepts multiple lines of text.
  • Improved query capability when filtering reports.
  • Corrected an issue that prevented reports from downloading.
  • An Asset’s Notes now reflect the correct date and time on which they were created.

How CMMS Software Makes an Executive’s Day Easier

Executive in hard hat with clipboard standing near machinery.

While executives don’t often use computerized maintenance management system (CMMS) software themselves, their goals and responsibilities can be impacted by how a CMMS is used. If the maintenance department uses CMMS software to its full potential, it can better the organization, giving upper management peace of mind. In order for executives to invest in CMMS software, they need to know how their team and organization can benefit from it. In this blog post, we will discuss what an executive is looking for in CMMS software and how executives benefit from the organization using the CMMS system.

The Role of Executives in Maintenance Management

There may be one or more executives that oversee the maintenance manager, such as the Plant Operations Manager, CFO, and CEO. Their role in maintenance management is to ensure the maintenance team has the resources, such as CMMS software, they need to do their jobs successfully and that they are performing to the requirements of the organization’s business plan. They also make sure maintenance stays within the budget for their department. Executives set standards and continually analyze information about asset performance and department costs. They are always envisioning the big picture and looking towards the future.

What Executives Need from CMMS Software

What do executives look for in CMMS software? Since they are often in charge of allocating funds for purchasing a CMMS system, they want to make sure that the software meets the needs of the maintenance teams that report to them. At the same time, maintenance teams will be providing them with a compilation of maintenance data that will allow them to make good strategic decisions.

Hit the Numbers

Like with many things in business, executives need to “hit the numbers” with CMMS software. That includes measuring and lowering operating costs over time using customized reports that compare key performance indicators (KPIs). These reports give them a guide map to finding ways to reduce costs and improve efficiency. Executives want to know the department-wide data averages, trends, and totals that can be readily compared against business plan metrics. They want to know average maintenance time/cost per machine to compare against the target cost and historical levels. They are very interested in trend data on technician labor costs, overall maintenance inventory levels, part order lead times, and asset down times.

Monitor Multiple Locations

Analyzing data from plant activities will help them figure out which processes work and which ones do not. Executives that run organizations with more than one location want to know which location is performing best and why. They also want to know which production line or machines are performing best. Then they can adapt what that location is doing for others so the organization can improve performance overall. Executives know being able to accommodate future growth or additional locations is also important when choosing CMMS software.

Read More: Scaling Your CMMS Software

Ensure Features Improve the Big Picture

An executive wants CMMS software to lower the risk of asset failure, lead to cost reduction, and increase productivity. They also look at the ROI from using the CMMS. Executives need features that allow them to analyze the big picture, which include reports encompassing high level data regarding:

  • Maintenance task performance – efficiency, effectiveness, and cost
  • Asset availability and lifecycles
  • Maintenance inventory – availability and cost
  • Labor resources – performance and cost

How Executives Benefit from CMMS

 

Man in dress shirt sitting at computer with ROI on the screen and coffee on desk.

Even though executives rarely use the software themselves, there are benefits they experience from the maintenance department staff using CMMS software properly. Here’s how executives benefit from CMMS.

Helps Them Stay in the Loop

Having access to their CMMS system keeps executives in the loop about performance of maintenance operations. This includes key achievements and challenges. This information helps executives to make informed decisions. The software provides high level reporting capabilities to accomplish this.

Extended Asset Life and Increased Asset Availability

Another important benefit of CMMS for executives (and the maintenance department as well) is that it helps to extend asset life. When preventive maintenance is planned in advance and carried out systematically using CMMS software, major breakdowns occur less often. Assets that are better maintained last longer and perform better. Using CMMS software for asset management  also increases the availability of all assets. When machines break down less often, production flows more smoothly and there is less downtime, which means products get made more efficiently.

Identifies Trends and Patterns

CMMS software helps executives identify trends and patterns. A CMMS will provide an executive with an overview of a department’s performance on all critical metrics.

Reinforces Standards and Procedures

Another benefit of CMMS software for executives is that it assures them that compliance with standards and procedures is reinforced and automated.

FTMaintenance is a Great CMMS Solution for Executives

As a busy executive, FTMaintenance is CMMS software that will meet your data and reporting standardization needs. Built-in maintenance reports, cost center tracking, and expense calculation features help you track maintenance costs to help “hit the numbers”. FTMaintenance also scales with your business so you can accommodate additional facilities or a growing staff. The work order management feature improves employee productivity and creates a digital history of maintenance work. To find out more about how FTMaintenance is a great solution for executives like you, schedule a demo with us today.