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Fall Preventive Maintenance Tips for Facilities

Maintenance technician inspects building exterior and checks off clipboard list as part of fall maintenance.

In the Northern Hemisphere, October is the heart of the fall season. During this time, you’ll notice the cooler temperatures and start wearing fall clothes to work. This is also a good time to create and execute a fall maintenance checklist. While the specific tasks on this list may vary by organization or industry, here are some fall maintenance tips you can refer to as you prepare for the change in seasons.

Additional Seasonal Maintenance Tips: Facility Summer Maintenance Checklist

Fall Preventive Maintenance Tips

Roof Inspections and Repairs

Every organization (and every building) has a roof, which is your first line of defense against the elements. It must be sturdy enough to withstand high winds, along with freeze and melt cycles that will occur in a few months during winter. You should start fall maintenance for your roof with an inspection.

  • Check the drains and downspouts to ensure they are free from any blockages that would inhibit proper drainage.
  • Look at the roof’s penetrations and flashing to check for any tears or gaps.
  • Inspect vents and equipment to make sure they are sealed properly.
  • Look for signs of damage to the roof and recommend (or seek recommendations for) solutions.
  • Fix any divots or pooling, and replace any loose or broken shingles.
  • Be sure to inspect the material and coating of your roof. Consider whether or not it would make financial sense to upgrade them.

Gutters and Leaf Removal

One of the most important fall maintenance tips is to ensure your gutters are inspected and cleared out. Whether you hire an outside contractor to complete this maintenance work or your team does it, make sure these important tasks are covered.

  • Install gutter guards—this makes the gutter cleaning process a lot easier.
  • Prune any branches that are hanging over your gutters, which will deposit leaves into them.
  • Remove leaves from your gutters as needed to keep them free of debris.

Lawn and Garden

Your fall checklist should also include seasonal maintenance for your lawn and garden areas.

  • Aerate and fertilize your lawn, which will put nutrients into the soil that will help with re-growth in the spring.
  • Plant grass seed that will grow next spring, if needed.
  • Clean your lawn and garden tools to prepare them for winter storage.
  • Begin testing any equipment you’ll need for winter. It’s better to find out that something is broken or needs corrective maintenance now than to scramble to replace this equipment when you desperately need it.
  • Create your snow and ice removal plan now so that you’re ready when the first winter storm hits.

Plumbing

Next on the list of preventive fall maintenance tips: your plumbing system, especially your water heaters and pipes.

  • Drain your water heaters and turn off exterior faucets to prevent them from freezing when temperatures dip.
  • Check your pipes for leaks and ensure they have adequate insulation to protect them from the cold winter temperatures.
  • Check the water pressure on your tanks and visually inspect them for damage, if applicable.
  • Bleed any radiators you have, if applicable. Bleeding a radiator involves letting trapped air out of your water tank system to prevent cold spots.

Safety

Essential commercial property maintenance for fall should always include work on assets that involve safety.

  • Begin by checking your carbon monoxide and smoke detectors to make sure they’re working correctly, and replace the batteries.
  • Inspect and check the operation of your generators.

Fall HVAC Maintenance

Maintaining your HVAC system before the start of each season, especially completing inspections, is important to prepare for the change of seasons.

  • Make sure your air conditioning units are free of safety hazards as you prepare to wind down their use for the year.
  • Perform a furnace inspection and change the filters.

Electrical System Maintenance

Seasonal fall maintenance should also include an inspection of your electrical system. Make sure it is prepared for increased capacity in the fall and winter months. After all, you may need additional lighting or space heaters and you don’t want to blow a fuse.

Other Fall Preventive Maintenance

While fall preventive maintenance tips you should follow will vary for every commercial building, there are some miscellaneous tasks that everyone should put on their fall checklist before winter.

  • Begin by checking for potential places where pests may try to enter your building. This includes gaps in doorframes, windows with extra space near the frame, vents, and any holes or cracks in walls and siding.
  • Keep your entryways free of mud, leaves, and moisture to prevent slips and falls.
  • Check your building’s doors and windows for cracks, drafts, and worn weather stripping, using a screwdriver to probe the trim. You can fix it by adding caulk and or replacing the weather stripping with new pieces.
  • Inspect exterior lighting and repair, replace, or add lights as needed. Keep in mind that there will be more lighting hours that occur as the days shorten.
  • Check your insulation in both the walls and roof. Cut slits in the vapor barrier if needed to allow moisture to escape.
  • Inspect all outdoor assets and make any repairs as needed before the winter months. It will be much more bearable to work outdoors now than when it’s really cold outside.

How CMMS Software Helps Facilitate Fall Maintenance

Okay, so now you have a comprehensive list of fall maintenance tasks to accomplish. The question is: what tools can you use to prioritize, schedule, and keep a record of these tasks? One essential tool is computerized maintenance management system (CMMS) software. A CMMS can facilitate all types of maintenance work, offering several valuable features such as work order management, asset management, inventory management, and maintenance reports.

For the purposes of fall maintenance tasks, the preventive maintenance scheduling feature of CMMS software will be the most helpful, along with work order templates or checklists. These are stored in the CMMS, where they can be updated at any time and used to create new work orders. Preventive maintenance scheduling gives you a clear picture of upcoming work that needs to be done. As needed, you can add new work orders to the overall maintenance schedule to account for unexpected emergency tasks.

Overall, CMMS software is a great organization tool that ensures you can manage all of your maintenance operation information, from work order records to inventory to service manuals and equipment warranties. You can even adjust settings to skip certain jobs in the winter months or add other jobs for the fall months only. Using CMMS software minimizes asset downtime, streamlines maintenance processes, and extends asset life through more proactive maintenance work.

FTMaintenance Can Meet All of your Fall Maintenance Needs

FTMaintenance is CMMS software designed to help you manage all of your maintenance work in one place. FTMaintenance scheduling capabilities ensure you can keep up with every upcoming maintenance job easily. You can also utilize the Work Order Template feature to save information you want to use again in future work orders, saving you time and reducing inaccuracies when creating reoccurring work orders.

FasTrak SoftWorks, Inc. has over 30 years of experience serving customers in all industries. We have the knowledge to provide timely, helpful information such as fall maintenance tips to get you through the cold weather months as smoothly as possible. To learn more about how CMMS software can assist you with seasonal maintenance in the fall, schedule a demo of FTMaintenance today.

How CMMS Software Drives Maintenance Efficiency

Maintenance technicians surrounded by pipes with hardhats on floor discussing maintenance efficiency killers using a tablet.

According to KPILibrary.com, maintenance efficiency is “a measure of the maintenance effort required to deliver required performance levels from equipment (or a plant).” More specifically, maintenance efficiency can be measured through a ratio of the total asset uptime divided by the total maintenance cost for that asset, which gives you an efficiency percentage.

In any organization, it’s important to have an efficient maintenance workflow. There are some obstacles to maintenance management workflow efficiency, but using computerized maintenance management system (CMMS) software can help to address them. Improving the efficiency of your maintenance operations will save you money in multiple areas of your organization. In this blog post, we will discuss how common CMMS features address maintenance efficiency killers, solving your maintenance problems, and boosting productivity.

How CMMS Software Features Address Maintenance Efficiency Killers

While one goal of every maintenance manager is for the maintenance technicians to work as efficiently as possible, it’s inevitable that sometimes, things come up. There’s a reason why you cannot schedule jobs for every minute of the maintenance shift. If you were to plan a full schedule of preventive maintenance work for every technician, it would be likely that an unforeseen failure would require corrective maintenance, resulting in a delay of planned work. This is an inefficient, but unavoidable use of your staff’s time. However, CMMS software features can address other, more avoidable maintenance efficiency killers.

Work Order Templates

When maintenance departments manage work without a CMMS, they rely on emails and paper documents to keep track of work orders and other maintenance related documents. This often results in maintenance technicians and managers scrolling through their emails, only to find the message containing the maintenance job instructions they need is gone.

With CMMS software, the ability to create preventive maintenance (PM) work order templates ensures you have instructions for each planned maintenance job readily available, which you can refer back to and use for future work. You don’t have to memorize or reiterate specific job procedures every time.

Attachments

Before beginning a maintenance job, the maintenance team may need to rifle through stacks of paper to find a warranty or owner’s manual, which can be stressful and time consuming. This can cause a delay in completing corrective, predictive, and preventive maintenance work.

CMMS software has an attachment feature which allows you to upload any supplementary documents that you need for various maintenance jobs. The maintenance team can look at equipment manuals, warranty information, diagrams, troubleshooting guides, and more directly in the software. These documents can be viewed on a smart phone or tablet so you never have to leave the jobsite.

Maintenance History

When maintenance teams do not use CMMS software, technicians may need to walk across the plant floor repeatedly to ask others questions about the status of work orders or previous asset repair information.

CMMS software has easily accessible, searchable, and reportable history you can refer to whenever necessary so you don’t have to search all over for information you need. A CMMS system helps maintenance technicians and managers to be more prepared for executing work by having maintenance history readily accessible to review in minutes. CMMS software brings together all of the maintenance information you need in one place so you can make smarter decisions faster. This leads to more maintenance work getting accomplished quickly and therefore, less asset downtime. Anyone who works in maintenance management knows that minimizing asset downtime is crucial to maximizing production output.

Inventory Management

Maintenance teams that don’t use CMMS software lack quick access to MRO inventory management data, such as part counts, purchase order history, and vendor contact information. Looking around the stockroom without knowing exactly where things are or if parts are available wastes time.

The inventory management capabilities in CMMS software help maintenance team employees know where MRO parts are and where to source them from. This information is always readily available and can be updated quickly to ensure accuracy at all times.

Service Requests

Managing incoming maintenance requests can be difficult when you don’t have a solidified digital system in place. The process can easily get disorganized. When feedback regarding incoming maintenance requests comes from anyone and everyone, the maintenance team can be redirected to any job. When someone calls a technician, he makes an on-the-spot decision to prioritize the new work with the information he has directly at hand. When an email flagged as urgent comes in, he quickly goes to complete that job. If someone stops him in the hallway, he tends to that job next. This method will not satisfy management and is not productive.

When outstanding planned maintenance work and incoming new maintenance requests aren’t being tracked, the maintenance team becomes reactive in nature. However, CMMS software drives maintenance efficiency with features such as maintenance requests, which standardizes the process. These systems are easy to use and manage. People outside of the maintenance department can identify potential problems and submit a request. When the maintenance request is received, maintenance managers can determine if the request should be approved to become a work order and if so, what the priority level is.

Additionally, a formal maintenance request system and process saves technicians time because they can review all maintenance job requests at one time, in one place. Checking work order statuses can be done in minutes and people outside the maintenance department are automatically notified when their request advances toward completion. It can prevent a small issue from going unnoticed and turning into a major, costly repair.

PM Scheduling

Without the proper tools, it can feel like an overwhelming task to create a preventive maintenance program or schedule. Without scheduled preventive maintenance for critical equipment, it is inevitable that there will be more equipment failures and downtime, creating a vicious cycle of corrective, on-the-fly work that can be difficult for the maintenance team to escape.

CMMS systems have easy-to-set-up preventive maintenance schedules that can clearly communicate work requirements. They also facilitate giving advanced notice of upcoming preventive maintenance tasks. With CMMS software, you can create a more efficient maintenance management workflow by keeping track of reoccurring jobs and their estimated durations. Maintenance managers can also schedule preventive maintenance work orders at any interval needed.

Corrective Maintenance Work Order Tracking

Another hindrance to efficient maintenance is lack of job time tracking for corrective maintenance work. This can lead to gaps of lost time when you know work was being done, but are uncertain of what the work was or how long it took. For example, a job that was supposed to take 20 minutes took 40 minutes, but there was no record of the reason for the longer duration, or whether or not the extra time was warranted. The timeframes of unexpected corrective maintenance jobs should still be logged after they are completed to maintain comprehensive maintenance history.

With CMMS software work order tracking, you can log an unplanned or emergency job’s duration immediately afterward to ensure your labor hours were accounted for. Logging unexpected maintenance also helps maintenance managers delegate work more effectively when a similar situation arises again. Any time job duration is being tracked, it will help the maintenance department make more informed decisions about future scheduling and job prioritization.

Reporting

To run reports without maintenance management software, maintenance managers need to compile them manually. This process includes writing down the data on paper, entering this information into a spreadsheet, and then using word processing software to create charts, graphs, and images as needed. Going through all of these steps manually can take hours—hours that could be spent delegating, reviewing, or completing maintenance work.

With maintenance records and reports available in CMMS software, you will have easy access to electronic records, which saves you the time and effort that it takes to manually assemble data. For example, you can look at last month’s air duct usage costs and you have data comparing that to any other metric you need to. All you have to do is query your report and you will have data to share with management.

Improve Maintenance Efficiency with FTMaintenance

FTMaintenance provides valuable tools for improving maintenance operational efficiencies to save your organization money. Documenting processes and automating workflows with FTMaintenance means that you and the maintenance team have digital records of every asset, inspection, and repair to refer to at any time. In addition to the maintenance work order process, FTMaintenance CMMS assists maintenance teams with asset management, inventory management, corrective and predictive maintenance tracking, and document storage. To learn more about FTMaintenance, schedule a demo with us today.

Why CMMS Software is Essential for the Power and Energy Industry

Power plant smoke stacks emitting smoke against a blue sky with trees and water nearby, referring to power plant maintenance.

The power and energy industry is essential to our everyday lives. Without their services, we can’t cook or keep our food cold, regulate our home’s temperature, or use electronics. We are highly dependent on electricity and natural gas, whether this electricity is generated through nuclear, coal, renewable, or wind power. We require it for even the simplest tasks.

Maintenance management in the power and energy industry should be taken very seriously to minimize the chance of power outages and maximize electrical output. To keep assets productive, power plants need a strong, robust maintenance management plan to meet their unique challenges. Learn more about what this industry does, what maintenance challenges they face, and how computerized maintenance management system (CMMS) software helps power plants address them.

Power Plant Maintenance

Power plant maintenance is complex and requires dynamic processes and regular preventive maintenance tasks to ensure production runs smoothly while people stay safe. There is often a power plant maintenance engineer or maintenance manager who supervises all maintenance work to ensure it is completed to company and industry standards. If a problem on site does not get addressed quickly, it can turn into an emergency. Power plant maintenance includes corrective and preventive maintenance for equipment such as gas powered turbine generators and boilers, among other assets that use compressed air to generate electricity.

Maintenance teams also optimize plant operating capability by maximizing availability of power generation assets Plant Load Factor (or PLF) is also an important focus for power and energy industry maintenance because it measures a plant’s capacity utilization.

Wind Turbine Maintenance

Wind turbine-generated energy, a form of clean energy, is a great alternative to traditional fuel types. The U.S. is a leader in the clean and renewable energy industry. Despite the desire to convert even more energy to wind-power, the high cost of manufacturing and maintaining a wind turbine slows progress in this area. Estimated costs for maintaining a wind turbine range from $42,000-48,000 per megawatt (MW). Keeping the wind turbines in optimal condition mitigates these costs.

To ensure wind turbines remain fully operational at all times, maintenance workers must continually lubricate parts such as gearboxes and bearings. They must frequently check the connection between the turbine blades and other systems. There are sensors on most units that use predictive maintenance to send signals to connected maintenance systems when maintenance is required. Technicians work at a height of 300 feet or higher; therefore jobsite safety is a number one priority and concern.

Overall, the power and energy industry strives to make their maintenance processes as efficient and productive as they can, through total productive maintenance (TPM) when possible.

Read More: What is Total Productive Maintenance?

Power and Energy Maintenance Management Challenges

The power and energy industry experiences maintenance management challenges in both power plants and wind turbine farms.

Producing Safe Energy at All Times

Nuclear, coal, hydropower, and steam-fueled power generation facilities require vigilant procedures to operate. They must stay online and constantly produce efficient, safe energy. Diligent maintenance management is required to do so, while also considering public safety, the environment, and the protection of workers in the plant.

Equipment Needs Frequent Monitoring

Maintaining equipment, especially on wind farms, is challenging compared to nuclear power. It requires continuous or frequent monitoring of the health of machinery, and performing maintenance work accordingly. Those working in this industry have adapted best practices used in other industries such as industrial manufacturing and mining and natural resources. The goal is to schedule required preventive maintenance activities for technicians that specialize in wind energy at the appropriate intervals.

Continuous Inspections

Because assets in the power and energy industry must be running at all times, continuous inspections for power plant and wind turbine equipment need to be completed. These inspections make certain that parts are lubricated and systems are connected. They also ensure any necessary repairs are found and made before they become emergencies, if at all possible.

Safety and Regulatory Compliance

Another challenge in power plant maintenance is adhering to regulatory compliance standards, including those set by Occupational Safety and Health Administration (OSHA), Environmental Protection Agency (EPA), and Federal Energy Regulatory Commission (FERC). It is challenging because technology in this industry is rapidly evolving. What’s up to date now may no longer be so in six months to a year. Regular examination of new requirements and continuous education in this area is imperative.

How a CMMS Helps Address Power and Energy Industry Challenges

Control, Monitor, and Predict Process

Ensuring that power plant maintenance is done well requires a three step method. The first is to control, which means to keep track of inspections and ensure compliance to all regulations and standards. Next is to monitor data so you can stay abreast of how your equipment is operating. The third step is to predict future maintenance jobs by implementing a preventive maintenance plan, which will increase asset reliability and lessen downtime. Assets that are in good condition or “healthy” reduce the overall waste created during production. CMMS helps make this process possible by keeping a record of past inspections, providing easily accessible data for regular monitoring, and enabling advanced scheduling and prioritization of preventive maintenance work.

SCADA System Integration

A CMMS system can help address challenges faced by the power and energy industry. A CMMS system makes it easier for maintenance teams to meet the high demands of its customers, which include homeowners, tenants, businesses, and municipalities. One way a CMMS does this is by integrating with SCADA systems which detect abnormal conditions, faults, and alarms in real time.

When the power and energy CMMS system works together with a SCADA system, the CMMS can automatically create a work order. Based on this information, it can send it to the correct person to do the job. This industry is all about increased asset availability, which can be improved by using a CMMS to perform more preventive maintenance. CMMS software manages asset data and uses API technology to share maintenance data between business systems.

Corrective to Preventive Maintenance Shift

Power and energy industry CMMS software can shift the paradigm from corrective to preventive and predictive maintenance, which is a goal of many power and energy organizations. Studies completed by the Electric Power Research Institute (EPRI) determined that it costs $17-18 per horsepower every year to perform corrective maintenance on machinery after it breaks down. The cost of preventive or predictive maintenance for a power plant’s machinery is between $7 and $13 per horsepower, which adds up to substantially lower costs over time.

Better Organization and Accountability

CMMS software, as energy asset management software, allows energy organizations to better organize their equipment and facilities. At the same time, CMMS software can increase accountability of maintenance managers and technicians. Using a CMMS makes it easier to standardize procedures for efficiency, track warranties, and improve planned maintenance turn-around times.

Power Plant Commissioning

This asset management software is also useful after the commissioning of power plants. During commissioning, machinery and other components are tested to see if they perform as a system in the way they are designed. Once the power plant has completed this process, a CMMS offers the functionality to support an enterprise while remaining easy to use. Some unplanned maintenance and repairs are inevitable. However, viewing data in computerized maintenance management software allows you to complete most corrective tasks before they become emergencies.

FTMaintenance is CMMS Software for Power and Energy

To reduce failure and lost productivity in today’s fast-paced energy production environments, CMMS software is essential. If you need a tool for more effective energy maintenance management, look no further than FTMaintenance. This CMMS system is packed with advanced features for not only asset tracking, but job scheduling, labor costs, and inventory tracking as well. It also helps maintenance teams keep detailed records of their equipment and assets. Power plant maintenance, along with maintenance for other types of energy organizations, should largely be focused on preventive maintenance. The FTMaintenance preventive work order process will facilitate the scheduling of maintenance jobs.

FTMaintenance CMMS software is important for the power and energy industry, as well as organizations in any industry. Request a demo today to learn more about how FTMaintenance can work for you.

How to Combat the Maintenance Technician Shortage

A worker with extra arms holding tools to symbolize maintenance technician shortage.

The shortage of maintenance technicians is a problem that is neither new nor one that is easy to solve. In the last 20 years, a number of generational, societal, and economic factors have contributed to this growing concern. That’s the bad news. The good news is there are several feasible solutions that can help solve this dilemma. While it won’t be resolved overnight, progress is being made. Here we will talk about why the problem exists and how to combat the maintenance technician shortage.

Why is there a Shortage of Technicians?

There are several reasons why there is a maintenance technician shortage in today’s industrial environment.

More Soon-to-Be Retirees than New Prospects

One major reason for the technician shortage is that there are more seasoned veterans retiring than there are new, entry-level workers entering the workforce. According to Greg Settle, Director of National Initiatives at the TechForce Foundation, as of 2019, 125,000 positions need to be replaced in the automotive industry alone as experienced technicians retire.

In addition, there is a need to fill countless newly created maintenance technician positions across a variety of industries. Cutting edge technology is making assets more complex, requiring a more diversified skill set. In turn, this creates the need for more specialization, which requires more new job openings. While the new positions are expected to be filled completely by 2022, the number of retirees leaving their roles continues to grow. Statistically, everyone in the baby boom generation will reach retirement age by 2031. As these older workers leave their positions, they take their years of knowledge with them.

College Promoted Over the Trades

For the last few generations, four-year college degrees were promoted over the trades—almost to a fault. Many students were guided to believe that obtaining a Bachelor’s degree was the best and sometimes the only path to a lucrative, stable career. While many careers do require a 4-year degree, many others do not.

This major focus on college programs has led to a generational skills gap, meaning there are fewer individuals in their 20s that possess the skills needed to be successful in these positions. Technical programs focused on training young professionals for jobs such as maintenance technician positions provide the skills needed to build a successful career.

Dwindling Interest

Currently, 46% of organizations that have trouble filling maintenance roles say that it’s due to lack of interest. Because of the way maintenance technician roles were presented to Generation X in their academic careers (as less lucrative and secure than jobs requiring a 4-year degree), interest in this type of position has dwindled significantly. Industries that suffer most from lack of interest in maintenance technician roles include fleet, property management, and automotive. Since these industries tend to offer lower pay than others, it makes it more difficult to attract and retain workers with the right skill level.

Another contributing factor to the lessening interest among some new grads may be outdated and inefficient work environments. While OEM automotive environments are on top of updating manufacturing working conditions, other industries still operate with poorly lit and cluttered workspaces. The workflow is often unorganized due to the placement of workers and machines. Many new workers are not attracted to that type of environment.

Lack of Correct Skill Sets

It’s important to note that rapidly changing technology requires a diversified skill set. Industrial digitization, collection of more data, and equipment with cutting edge technology requires more technical knowledge. Those who have or can quickly obtain these technical skills need to regularly supplement their knowledge and learn new skills to stay current with industry developments. In any organization, there will be employees who are unwilling to put in the effort to learn these new skills. These types of roles (as many others do) also require soft or “people” skills, and 12% of newly available applicants lack these skills.

Tight Budgets

The need for companies to be competitive in their product markets is making it necessary to reduce costs, therefore creating tight budgets for organizations looking to fill maintenance technician positions. Different industries have the ability to offer higher or lower compensation based on product demand—for example, fleet maintenance technicians tend to make more than a technician who works on amusement park rides. It is expected that 74% of businesses will experience a major shortfall of maintenance workers in the next five years, which will result in the loss of millions of dollars. This loss of revenue will make it even more difficult to provide competitive wages for the workers they do hire, thus compounding the problem.

Strained Relationships between Maintenance Managers and Executives

Finally, a common contributor to the problem of technician shortage is strained relationships between maintenance managers and executives. When maintenance managers and technicians feel that they aren’t respected or visible to executive level management, it affects morale and work quality. In many organizations, the maintenance team is almost ignored until there is a problem.

Solutions to Maintenance Technician Shortage

While the problem of the shortage of technicians is complex, there are solutions that, when put in place, will help your organization combat this problem over time.

Invest in Technical Training

An important solution that every organization should implement if possible is technical training. Training should be ongoing because technology continually evolves. There are organizations that offer onsite consulting and training services to modernize maintenance programs, such as implementing Total Productive Maintenance. It’s also crucial to educate your team on software that will help them be more efficient throughout their work day. Modern maintenance training programs will help attract individuals who have newly entered the workforce.

Invest in CMMS Software

Computerized Maintenance Management System (CMMS) software is another solution that combats the technician shortage. CMMS software is a tool that allows fewer technicians to do much more during their workday. Maintenance work completed with the use of maintenance management software is distributed more quickly and accurately. In the long run, it results in less maintenance needed on machines, saving the organization time and money. The monetary savings achieved through the use of CMMS software allows the maintenance team to invest more in the hiring process, training, and on-the-job incentives that will result in better employee retention.

Provide Resources for Completing Certifications

Certifications are geared towards maintenance technicians who are already on the job and seeking to improve their skills. While it is up to your employees to take initiative to improve their skills, a step towards resolving the maintenance technician shortage is to provide your team with resources (work time and tuition funding) to obtain certifications. A few of the most popular certificates for maintenance professionals include:

There are also industry-specific certifications technicians can obtain, such as automotive and diesel service technician programs. Some of those are offered through the NADA Foundation.

Partner with Tech Schools for Internships or Apprenticeships

Internships and apprenticeships, which can be obtained through or independent of reputable tech schools, will train new technicians before they begin working full time. Any organization with a maintenance team can partner with these tech schools (or create these opportunities on their own). Developing positive professional relationships with these schools will provide you with additional resources for these programs. Internships are short term, often part-time job opportunities for students that can be paid or unpaid. Apprenticeship positions are always paid, longer term, and almost guarantee a full time role upon completion.

Interview and Offer Consulting Roles to Retirees

When your senior maintenance technicians are preparing to retire, one thing you can do to overcome the maintenance technician shortage is interview these technicians before they leave. Doing so will help you retain the knowledge they have gained about your machines and how to perform specific maintenance work. Here are some things you can ask them about:

  • Key people and important documents
  • Existing projects and deadlines
  • Regular and reoccurring duties
  • Summary of their role and responsibilities

After you interview your soon-to-be retirees, you can implement any new knowledge they have provided to improve upon recruiting efforts, training, documentation, and maintenance procedures. Many organizations go beyond a single interview with their employees who are ready to retire, offering them consulting arrangements. These experienced maintenance workers can remain semi-retired while providing longer-term transfer of knowledge to new technicians who join the company.

Provide a Fulfilling, Competitive Work Environment

Finally, one of the most important ways to address the maintenance technician shortage is by providing a fulfilling, competitive work environment. In any job or industry, the key to enjoying one’s job is passion. Employees must be passionate about what they do, and managers must be passionate about mentoring them in what they do.

Monetary compensation is one component that creates a fulfilling environment. For example, using an hourly pay model with production-based incentive may be more competitive in today’s market than traditional flat-rate pay models. That being said, be straightforward with what your compensation and benefits are when recruiting new hires. Other things young workers are looking for in a fulfilling work environment include working with other like-minded people, building their skills regularly, and the sense of having a hand in producing the products that are used every day.

Use FTMaintenance to Combat the Technician Shortage

CMMS software such as FTMaintenance can help your team be more efficient which will ease the problems associated with the technician shortage. CMMS software proficiency is a key part of improving technical training for new maintenance team members, as well as for seasoned technicians who have not used CMMS software in the past.

Using CMMS software will lower maintenance costs. With the ability to track maintenance, labor, and inventory, maintenance managers can pinpoint superfluous costs and make decisions on where they can afford to cut those costs. Maintenance reports give you insight into maintenance-related problems and help you to use data to make decisions. The correct data-driven decisions will positively impact your bottom line. If you need more labor resources, the customized data available in your CMMS system will help justify those needs to upper management. FTMaintenance work orders can broken down into easy-to-understand tasks, which can help less experienced technicians more easily determine what work they need to perform. Additionally, work orders will be distributed and completed more quickly, ensuring that more work gets done in less time, increasing productivity.

To find out how FTMaintenance can help you do all of this and more, schedule a demo today.

7 Reasons to Switch CMMS Vendors

A worker at a computer with hands on face looking at report, wishing to replace his CMMS software.

If your maintenance department is using computerized maintenance management system (CMMS) software that you’re not happy with, you might need a new CMMS. There are a lot of good software vendors on the market, but not all CMMS systems were created equal—some may not meet your needs or grow with your team. Read on to learn about 7 reasons you may want to switch CMMS vendors.

Why you May Want to Replace your CMMS Software

1. ROI Not Realized

If your CMMS software was installed correctly and your team has been adequately trained  and proficiently using it, but you have not realized a positive Return on Investment (ROI) it’s not your fault—it’s the software. This is a strong indicator that the system is not meeting the needs of your organization.

2. Difficult to Use

Another common reason you may want to replace your CMMS software is because your current software is too difficult to use. If the interface is “clunky” rather than user-friendly, you and your staff may spend more time than necessary trying to figure out what to do. You should not have to navigate through multiple screens and functions to complete a simple task such as creating a work order. The software should be simple and have an intuitive workflow. If not, there are better options. You shouldn’t have to enter a lot of data to create comprehensive records. The software should be able to link relevant information together from various modules.

3. Doesn’t Scale Well

With a good CMMS system, you should be able to scale your software up or down easily when you want to accommodate a growing number of users (or remove users), add significantly more data, or expand the use of the software to new locations. If not, your CMMS may be holding the organization back from efficient growth.

Read More: How to Create a Vendor List for CMMS Research

4. It’s Too Expensive

While the initial purchase price and implementation fees are unmistakable, the total cost of ownership of CMMS software extends well beyond the set up phase. If you’re using a Software as a Service (SaaS) CMMS (which is the case with most modern CMMS systems), you’re likely paying a monthly fee. Then there are additional costs for training and any new computers you need. Every vendor has their own pricing system, but if you’re being nickel-and-dimed for everything you need, you may be missing out on saving money. Consider replacing your CMMS software with a product from a vendor that offers unlimited service requests, quick-response technical support and comprehensive implementation assistance, as well as user training.

5. Your CMMS is Outdated

One of the most common reasons maintenance teams switch CMMS vendors is because their current system is outdated. The dashboard should be updated regularly to continually provide a visually-engaging view of the maintenance department’s data. Your CMMS vendor should remain abreast of current technology, graphic design, and software development best practices. Your current CMMS system may be missing features that other CMMS systems have. At a minimum, your CMMS software should have work order management, asset management, reporting, mobile accessibility, and preventive maintenance scheduling features. You should be able to quickly view work history whenever you need it. Without these features, hidden costs may arise from having inaccurate, incomplete, or missing records.

Another indicator of outdated CMMS software is when updates have failed to happen or stopped at some point. The software should run smoothly on any operating system, computer, or mobile device without crashing and continuous updates are necessary for that to happen.

6. Not Customizable

Your CMMS should fit your workflow and needs—you shouldn’t have to adjust your workflow to efficiently use the software. Speaking of workflows, you should be able to add steps such as work order approvals and adjust the work order numbering schemes. You should also be able to create reports and forms for work orders. Customized screen layouts (the ability to adjust what is displayed) are a great customization option to have.

7. Doesn’t Integrate Well with Other Software

The last reason that may indicate that you should switch CMMS vendors is that your CMMS system does not integrate well with other software. Maintenance management systems do not operate in a vacuum. You also need to share information to and from other software that helps you carry out all business processes. This software includes requisitioning, purchasing, receiving, location tracking, fleet and equipment maintenance tracking, invoicing, and asset availability. There may be others depending on your organization’s industry. Your CMMS system should help all of your organization’s processes run more smoothly, not hinder or interrupt them.

Learn Why Customers Switch to FTMaintenance

If after reading about all of the reasons to switch CMMS vendors, you feel like you need new CMMS software, consider FTMaintenance CMMS. FTMaintenance has helped many organizations fill in the gaps they had in their maintenance management programs. See our customer case studies to find out how. To learn more about why you should switch your CMMS software to FTMaintenance, schedule a demo today.

Improving Inventory Management with CMMS

Inventory stockroom shelves labeled with bin number signs demonstrating inventory management

Do you remember hearing the story of Goldilocks and the Three Bears as a kid? In the fairytale, Goldilocks samples the bears’ three bowls of porridge. One is too hot, one is too cold, and one is just the right temperature. The Goldilocks analogy can be applied to inventory management—you don’t want to have too much or too little inventory, but you need to find the amount of parts that is just right. We’re going to discuss MRO inventory management challenges organizations face, and how you can manage your inventory with computerized maintenance management system (CMMS) software.

Inventory Management Challenges

The main problems with inventory management are having a surplus or overstock of spare parts inventory, not having enough parts in stock, and being unable to locate the parts you need quickly. There are also additional challenges some organizations face, specifically with MRO inventory management.

Overstock

Overstock, also called inventory surplus, is a common stock management problem. Even though it can sometimes be difficult to keep spare parts inventory in stock, according to Plant Services, only 8-10% of spare parts inventory gets used each year. Maintenance teams often end up wasting money on unnecessary orders. This can lead to lack of storage space and cluttered stockrooms. When money is wasted on things like this, your budget is reduced. Money that was spent on inventory could have been used for other things. If parts sit around unused long enough, the assets might be decommissioned and then the parts end up being scrapped. All of this reflects poorly on maintenance’s ability to manage MRO inventory.

Insufficient Stocking Levels

Not having enough inventory parts in stock (sometimes called under stock) causes more immediate stock management problems. When a machine goes down and a part needed to repair it is not in stock, production can be down for days or even weeks while waiting for the part shipment to come in.  Alternatively, you might pay expedited shipping fees to receive it as soon as possible. This major increase in the length of machine downtime can skyrocket the total repair cost. In some cases, maintenance teams do what they can to reduce expenses while waiting, using risky stopgap measures to keep production moving, which can lead to safety hazards and sub-par product quality.

Other problems with MRO inventory management resulting from insufficient stock levels include purchasing parts when the per-unit price is higher due to urgent demand. Instead, the parts could have been ordered earlier when the per-unit price was lower. If shipments are missed, that creates delays in production, leading to strained client relationships.

Disorganization

Difficulty locating a needed part wastes valuable time. Up to 25% of maintenance technicians’ time per day is spent searching for spare parts. This can add up to thousands of dollars in wasted labor costs. Having repair parts stored across multiple onsite stockrooms can make finding the needed part even more difficult.

Shrinkage, which occurs when parts go missing, are unaccounted for in inventory records, or get damaged, is another big inventory management challenge. Inaccurate counts can contribute to shrinkage, as well as overstock or under stock. When a part gets used and no one logs it, this makes actual inventory lower than the recorded counts. Conversely, sometimes more parts are available than recorded in part counts, leading to waste and ordering too many parts. Parts could also be unaccounted for because there is no communication of when items like tools are checked out.

Despite these challenges, managing MRO inventory effectively is feasible for every organization with the use of spare parts inventory management software such as a CMMS system.

CMMS Inventory Management Software Features and Benefits

The overall goal of inventory management is optimizing inventory (having just the right levels of parts in inventory while minimizing the purchasing costs) for maintenance operations. CMMS inventory management software offers capabilities to make achieving your inventory goals easier.

  • Automatic Reorder Notifications: Set reorder points so that you’re notified automatically when a predefined stock level is reached. You’ll know immediately when it’s time to purchase additional parts. It takes out the guesswork so that you don’t order too many parts when you don’t need them.
  • Inventory Cycle Counts: Keep track of the number of times specific parts are reordered, with the option to classify them according to importance. Critical part inventory cycle counts can be set to occur more often than counts for less important parts.
  • Timely Shipment Scheduling: Schedule parts shipments close to when repairs or preventive maintenance tasks need to be completed.
  • Detailed Location Data: Maintain a detailed record of every part’s location down to the bin number, and whether or not it’s been checked in or out recently. No more frantically searching a stockroom hoping the part you need is there.
  • Detailed Vendor Records: Store your vendors’ contact information, along with pricing for each part and suppliers’ shipment lead times for each part in your CMMS database.
  • Purchase Orders: Quickly create purchase orders from within CMMS software to order all the parts you need at once in a concise manner. This capability makes it easier to keep track of inventory numbers and costs.

Discover how Ranger Boats improved their inventory management.

FTMaintenance CMMS Facilitates Inventory Management

FTMaintenance is an industry-leading CMMS with MRO inventory management software features. It’s a tool to help you maintain that just right balance of inventory levels. With FTMaintenance, you’ll be able to set automatic inventory re-order points and adjust them for multiple stockrooms. Tools for inventory auditing will ensure that your physical and recorded inventory counts match. You’ll be able to quickly find the parts you need. FTMaintenance CMMS makes it easy to check parts in and out of inventory, automatically debiting parts from counts when you close work orders.

Detailed information on all MRO parts maintained in your inventory such as replacement parts (valves, compressors, pumps), safety equipment, cleaning consumables, and plant upkeep supplies (lubricants, filters), will be freely available. FTMaintenance stores comprehensive data about your spare parts so you’ll always know where they are located, how much are in stock, what they cost, and more. Automatic inventory count updates ensure you always have an accurate picture of what parts are in stock or when to reorder. Find out more about FTMaintenance inventory management software features.

Facility Summer Maintenance Checklist

A person on a riding mower do summer maintenance by cutting the lawn.

Many maintenance teams are required to do seasonal maintenance. As the cool spring breezes give way to the hot days of summer, it’s time to start planning your facility’s summer maintenance checklist. Being proactive about summer maintenance will keep your property and assets protected in both hot and humid weather.

Maintenance Management for Summer

Indoor Summer Maintenance

While you may be focused on the warm weather outdoors, there are several indoor maintenance management tasks you should complete before and throughout the summer months. HVAC maintenance is likely at the top of the list of summer preventive facility maintenance. The worst time for an air conditioning unit to malfunction is in July or August. You want to prevent this at all costs by completing preventive maintenance tasks. Other areas of indoor maintenance management for summer include plumbing, health and safety, electrical, and energy.

HVAC Maintenance

  • Replace the air filters.
  • Check your thermostats—set a target cooling temperature and replace or upgrade them if needed.
  • Remove dirt and sludge build-up on outdoor units, which can degrade the parts, create an odor, or distribute allergens.
  • Clean the coils.
  • Check for any air leaks or dripping, which can indicate a problem with the air intake or coolant tank.

Plumbing

  • Complete plumbing system inspections, checking for leaks and chipped sealants.
  • Investigate any odd odors that may indicate must, mold, mildew, or other irritants. These may be resulting from poor ventilation or leaks.
  • Prevent or stop mold and mildew by removing any existing spots and install dehumidifiers as needed.

Health and Safety

  • Inspect smoke and CO2 alarms and replace the batteries.
  • Clean fireplaces.
  • Refill fire extinguishers to prevent or mitigate fire damage.
  • Repair or replace light switch faceplates and ceiling tiles.
  • Steam clean tile and carpeting, and replace upholstery.
  • Evaluate all of your maintenance procedures, including security systems (both equipment and personnel), injury reporting, evacuation plans, hazard control plans, and safety training.

Electrical

  • Inspect, repair, and/or replace appliances as needed.
  • Look for anything that could pose a fire hazard in the hot, dry summer months.

Energy

  • Replace any poor window and door seals to keep cold air in and warm air out.
  • Repair or replace any cracked or broken windows.
  • Calibrate automatic lighting systems for longer days to save energy.

Outdoor Summer Maintenance

As you’ve probably guessed, a number of tasks on your summer maintenance checklist involve outdoor property maintenance at your facility. Not only do organizations want their exterior to look nice, they also want to prevent major repairs or damage whenever possible. While completing outdoor maintenance work, the maintenance team should make sure they apply sunscreen at least once every two hours to avoid sunburn, and aim to drink an ounce of water every fifteen minutes while outside in the heat. Here’s what you should do outdoors to keep your property clean and safe all summer long.

Exterior Building Maintenance

  • Clean gutters, downspouts, and chimneys.
  • Inspect roofing and make any necessary repairs.
  • Update outdoor lighting.
  • Repair cracks in masonry or foundation.

Pest Control

  • Keep an eye out for signs of pests, including holes in siding, walls, floors, or wood, shredded material to indicate nesting, damage to plants, droppings, and grease marks.
  • You should look for these signs at the beginning and end of summer if you live in a cooler climate or year-round if you live in a warmer climate.
  • Fill in any gaps or cracks and spray the appropriate deterrent around the entire building’s exterior.
  • Clean up any forgotten spills that may attract ants or flies.
  • Termite infestations cause the most damage of any pest by far. Eliminate them immediately, and have a professional conduct a termite inspection annually.
  • Small pests such as ants, flies, spiders, and bees may be easier to get rid of than larger pests.
  • Larger pests such as rats and mice will likely require the assistance of an outside professional to remove.

Landscaping

As with other seasons, summer preventive facility maintenance also includes landscaping tasks. Keep your property looking pristine by:

  • Cutting the lawn.
  • Pruning bushes, removing brush, and pulling weeds.
  • Setting up and programming your sprinkler or irrigation system.
  • Assessing any slopes to ensure they provide proper water drainage.
  • Spreading mulch or fertilizer where needed.

Hardscaping

Finally, a summer maintenance checklist should include “hardscaping” tasks, which are closely related to landscaping, but involve hard surfaces and materials rather than plants and soil. Be sure to:

  • Pressure-wash commercial patios, sidewalks, and siding.
  • Repair cracks or holes in sidewalks and parking lots, and resurface them as needed.

Maintenance Management for Summer with FTMaintenance

Computerized Maintenance Management System (CMMS) software such as FTMaintenance can help you plan ahead for all of your summer maintenance tasks. The ability to create customized preventive maintenance schedules ensures you won’t miss any tasks or fall behind. Seasonal maintenance tasks can be scheduled in the software so you can “set them and forget them”. If unexpected emergency repairs do come up, don’t worry, FTMaintenance handles corrective maintenance, too. Contact us if you have any questions or schedule a demo to learn more.

What Makes a Good Maintenance Manager?

Two maintenance workers in hard hats shaking hands, one holding a tablet, in a warehouse, representing how good maintenance managers can positively impact the team.

Before his time as a U.S. president, John F. Kennedy said to his commanding officer on the PT-109 during a rescue operation, “If the men are to do a good job for us, we must do a good job for them.” What he meant was that those leading the team of crewmates had to work well under pressure to expect the same from their crew.

This simple, yet important statement can be applied to many areas, including maintenance management. For a maintenance manager, this means that if he expects his team to perform well, he must meet them halfway and create an environment set up for success. In order to be a successful maintenance manager, he needs to ask the question: what makes a good maintenance manager?

Qualities of a Good Maintenance Manager

There are several qualities of a good maintenance manager that are important for his success. Qualities are characteristics an effective maintenance manager has developed over time. Some of these qualities include:

  • Dignity and respect for his superiors, team, vendors, and guests
  • Mentor to his team
  • Attentive, supportive, and responsive to team needs
  • Confident in his abilities
  • Knowledgeable about assets, materials, and skills of his team
  • Big picture thinker
  • Neutrality during debates or conflicts
  • Forward-thinking mentality
  • Handles stress well
  • Adaptable to ever-changing needs and circumstances

An effective maintenance manager needs to understand how every other department in the organization works, communicating with them as necessary on a daily basis. It’s important for a maintenance manager to maintain good relationships with colleagues, vendors, subordinates, and superiors. A good maintenance manager also ensures that every day, his team of maintenance technicians are assigned to the work that best fits their skills, keeping roadblocks to working efficiently out of the way.

A good maintenance manager also seeks to prevent problems. This can be difficult because there is rarely a direct reward for those who use foresight to keep a problem from occurring. However, it’s not always possible to prevent problems, which is why a good maintenance manager must also know how to effectively solve problems. In addition to guiding others in problem solving, he is willing to “get his hands dirty” when necessary, and do the type of good work he expects from his team. A successful maintenance manager knows he needs to leave his ego and desire to get ahead at home so he can think like a team player.

Top Skills of Good Maintenance Managers

In addition to the qualities of a good maintenance manager, he has several skills that make him successful. A skill is an ability to do something well, which can be learned and perfected over time. When these skills are mastered, it will cut down on stress.

Hard Skills

A good maintenance manager has “hard skills”, which involve having specific technical knowledge. Examples of these hard skills include:

  • Knowledge of current OSHA guidelines and other safety regulations
  • Industry-specific knowledge
  • Working knowledge of mechanical and electrical systems

Soft Skills

As a leader, an effective maintenance manager must possess soft skills to be successful. These skills can be taught in a classroom, however, they are best refined through on-the-job experience and the willingness of the maintenance manager to learn and continually improve. These skills include:

  • Excellent organizational, time management, and communication skills
  • Expertise in and ability to pick up on new technologies
  • Ability to work within a tight budget
  • Grace under pressure
  • Ability to solve problems and identify misunderstandings
  • Ability to develop staff by providing budding leaders with opportunities to train others
  • Ability to set vision and strategy for the department
  • Ability to create a transparent work environment
  • Ability to recognize and appreciate other good problem solvers (engineers, planners, and inspectors)

Become an Effective Maintenance Manager

A computerized maintenance management system (CMMS) can help a maintenance manager become more effective. CMMS software will allow him to make smarter maintenance management decisions, helping to reduce maintenance costs and control the budget, quickly analyze everyday maintenance problems, and assign the proper resources. The maintenance manager will also be able to automate some daily administrative tasks, allowing him to spend more time completing maintenance, analyzing data, and improving preventive maintenance plans.

CMMS software also allows a maintenance manager to increase his team’s productivity with an easy-to-use maintenance tracking platform. It will help to improve communications between maintenance and other departments via service requests, notifications, and sharing of the maintenance calendar. There will be less back and forth or “I don’t know” answers to questions.

FTMaintenance is CMMS software that offers solutions for every maintenance manager. Schedule a demo today to learn more about FTMaintenance.

COVID-19’s Impact on Manufacturing

gears-metal-tools-machinery-manufacturing-covid-19 impact

Manufacturing makes up 16% of the global economy. The COVID-19 pandemic has rapidly and increasingly impacted manufacturers in many countries. Some of these impacts will be temporary and some permanent.

Ties to China Causing Delays

As you probably know, the first outbreak of COVID-19 occurred in China. Even though they are closer than other countries to returning to normal, many supply chains are still shut down, causing disruptions for those receiving the supplies. Many manufacturers in other countries depend on China for raw materials, plastics, textiles, and electronics. Although suppliers in China are beginning to lift restrictions, there is no telling when they will be able to resume full production capacity.

Steep Decrease in Demand

There is a steep decrease in product demand throughout many industries as people are staying home, stores are closed, and restaurants move to take-out and delivery only.

  • Some organizations have been forced to shut down or have shifted a portion of their production to personal protective equipment (PPE).
  • The demand for consumer goods has declined, so these manufacturers will suffer.
  • Smartphone, television, and vehicle production, for instance, have been greatly affected.

Food manufacturers face unique challenges.

  • They still produce items for restaurants that will be used in to-go orders, but it is nowhere near the same quantity as when they supply restaurants for sit-down dining.
  • On the other hand, demand for groceries has increased by 25%.

Other industrial decreased demand issues:

  • The demand for fuel has gone down significantly, making gas prices extremely low—great for consumers, not so great for the oil industry.
  • Because all manufacturers use vehicles and machinery that require fuel, what’s going on in the oil industry affects everyone.
  • Slowed economic activity reduces demand for industrial products.
  • As the crisis goes on, there will be continued weakening of links in the supply chain because suppliers and vendors might face operational and financial struggles.
  • Manufacturers should prepare for supply chain bottlenecks.

Other Industries Affected Overall

The automotive industry is one of the largest contributors to ventilator and PPE production because they have the materials to do so. Other industries greatly impacted (more so than others) by the pandemic include chemical, machinery, electrical, electronics, metal, pharmaceutical, and medical equipment.

Legal and Productivity Challenges

Some businesses are dealing with legal and productivity challenges.

  • Even though so many businesses are sacrificing some of their production levels to produce PPE, hand sanitizer, and ventilators, they may face patent infringement lawsuits when the pandemic is over.
  • Some organizations are forced to focus on essential business needs and processes, so they don’t have the resources to do any other projects such as remodeling or training, leading to possible code violations and less knowledge among newer employees.
  • There will be significant decreases in productivity if numerous employees get sick.
  • What’s more, if organizations are following all of the sanitation and social distancing measures and an outbreak still occurs, the company may receive criticism or even be subject to legal action for not doing enough to protect their workers.

Read more: Shifts in Manufacturing Product Production to Combat COVID-19

Most manufacturers often run lean (especially in times of crisis) and have limited backup inventory, which makes this time period even more difficult. The value of investments is shrinking and globally, investments in the manufacturing sector could shrink by up to 15% by the time normal operations can resume. While recovery from this recession may be faster than the recession of 2008, the short term impact is worse. Recovery will take some time.

Truckers Face Unique Challenges

While manufacturers and employees in many industries are facing decreased product demands, delays, and layoffs, trucking companies are facing unique challenges.

  • They are experiencing high demand and a shortage of drivers.
  • There has been a 22% increase in demand for essential goods, and grocery stores have greatly increased their orders for food.
  • There have been longer load and unload times at distribution centers. The shift towards more online shopping and the increased the need for home delivery has also increased the volume of transported goods from suppliers to distribution centers.

Another unforeseen effect on trucking companies is a consequence of people hoarding goods such as water and toilet paper. When consumers realized they would still be able to shop on a regular basis, they continued to buy more at regular amounts (due to stores limiting quantities on certain items). This means those consumers will have a surplus of goods once the pandemic is over and won’t need to buy these items for a while, hurting the revenue of trucking companies and other manufacturers. Trucking companies were already short on drivers before COVID-19, but now the increased demand has put even more strain on this industry.

FasTrak SoftWorks, Inc. is Open for Business

Though the current crisis has presented many challenges, manufacturers have adapted to continue serving the global communities. With more focus placed on providing essential products and services, the need for proper maintenance management has also been heightened. FasTrak SoftWorks, Inc., provider of FTMaintenance, continues to support customers in essential industries like manufacturing.

As a supplier of computerized maintenance management system (CMMS) software to essential businesses, we are taking all possible actions to remain 100% open during the COVID-19 crisis to ensure that we will be able to maintain our operations and service to our customers. We are in this together, and we will get through this, together.

Shifts in Manufacturing Product Production to Combat COVID-19

clean-linens-shelves-scrubs-ppe

Companies Producing Medical Supplies

When supplies need to be made quickly during a shortage, activities that normally take months must be completed in weeks or even days. The only way to do this is to sacrifice efficiency for effectiveness, meaning companies need to step back and evaluate each step of their process, from reviewing existing solutions to defining requirements, designing product and supply chains, developing the product, and figuring out how to ramp up production before proceeding.

Many companies in the beauty industry have stepped up and decided to focus their production on medical supplies. LVMH and L’Oreal have switched from making perfume and hair products to producing hand sanitizer. Estee Lauder is making less perfume to accommodate production of hand sanitizer as well. Garnier is also producing other sanitation products for food distribution companies.

In the food and beverage industry, Bacardi is redistributing some raw alcohol materials from their normal spirits production to aid in making hand sanitizer. They have partnered with Olein Refinery to provide the raw materials needed for Olein Refinery to produce over 1.7 million units of sanitizer in their facility. Half a million units will be donated to communities in Puerto Rico.

Olein began this shift in production on March 17th and will continue it as long as there is a need. It will not disrupt the production of Bacardi’s rum products. The rum manufacturer is used to stepping up in times of crisis—they have donated money during Hurricane Maria and Irma, and have donated to disaster relief organizations around the world as well.

Jose Class, VP of Supply Chain and Manufacturing, said in a press release,

“In the 158 years of Bacardi, we’ve endured our share of challenging times and have learned that resilience, optimism and community are what will help us come out stronger.”

Jose Gonzalez, President of Olein Refinery also discussed his thoughts in the same press release: “We are extremely grateful to Bacardi for adjusting its production to provide us with raw material so that we may ramp up production of the disinfectants we need to help keep the people of Puerto Rico safe.”

Companies Producing Medical Devices

In general, there are few things to keep in mind when organizations shift their production to creating medical products, including lifesaving devices. Repurposing manufacturing lines to produce medical devices takes time and is a complex process. Meeting new production standards and receiving regulatory approval are challenges faced by these companies. Without this, organizations could face lawsuits when the pandemic is over. Despite these challenges, organizations have not hesitated to move forward.

The automotive industry has some of the best machinery and raw materials to be able to manufacture ventilators and many automotive brands have done just that since the COVID-19 crisis began. Ford and GM have been producing ventilators and ensuring they are shipped to hospitals quickly and affordably.

Though Nike is not an automotive company, they are also making ventilators, in this case, with air purifiers in them.

Another company that has switched their production to ventilators is the popular vacuum brand Dyson. CEO James Dyson designed a ventilator in 10 days and is now working towards the goal of producing 15,000 of them. They will be distributed in the UK first, and more will possibly be distributed to other countries as they are able to produce them.

James Dyson told CNN Business, “The new device can be produced quickly, efficiently, and at volume.” It has been “designed to address the specific needs of coronavirus patients.” They started production in mid-March and the ventilators went on the market in early April.

James also said in the CNN article, “The core challenge was how to design and deliver a new, sophisticated medical product in volume and in an extremely short space of time.” So while they are in a time crunch and also need to make sure the product meets safety requirements, the company is working hard to get as many units out as quickly as possible.

Companies Producing Personal Protective Equipment

Assistance during this crisis is coming from organizations in all industries. Baur, a hockey equipment manufacturer, switched from creating hockey masks to making medical shields. When hockey games came to a halt, Baur faced the possibility of closing. To save their business and help out the community, they came up with a prototype for the medical shield within two weeks. Starting in early April, they were able to make 2,000 shields a day, then 3,000, and have perfected the process enough to make up to 4,000 shields per day as of now.

Mary-Kay Messier, VP of Global Marketing, told Associated Press, “There’s a real shortage, a dire shortage of medical devices and gear that’s needed to keep people on the front lines safe. We all want to figure out how we can make a difference.” Though it was challenging to put aside their need to compete with other similar manufacturers, they did so to come together and offer an example for other organizations to follow, putting helping medical professionals before their typical marketing efforts.

Carhartt is making gowns and masks. On their website the company states their reasoning and passion behind this shift in production to help everyone they can in this crisis. “Our factories in Kentucky and Tennessee have successfully completed the first of 50,000 gowns! These gowns will be delivered to all of those who continue to fight on the frontline. We are so honored to help and will continue to do everything we can to contribute. This kind of fight is in our heritage, having produced for the frontline during two World Wars.” It did not take long to adjust their production process since they had the materials already—they just needed to be sown in a new way.

The challenge for Carhartt was to bring in enough employees from their closed retail stores to both give them a job during this time and produce enough PPE while maintaining safe social distancing. They overcame this challenge by creating a rotating weekly schedule and modifying production line components to keep workers six feet apart. After a few weeks of adjusting starting on April 6th, they perfected the process by April 20th and will continue to produce PPE as long as the need exists.

American Apparel, Zara, Prada, and Eddie Bauer are all making masks to protect medical professionals and the public. Zara is also making medical gowns for professionals and patients, while Prada is producing medical overalls in addition to masks. Gap, Inc. and Brooks Brothers are making gowns, masks, and scrubs. Under Armour is busy making masks as well as fanny packs filled with hygiene and other care package supplies for doctors and nurses. Vera Bradley is making masks and scrubs while KEEN is making shoes for medical professionals.

Not only is Ralph Lauren making isolation gowns, they have also donated a total of $10 million to people affected by the pandemic. Nike is also making masks. My Pillow is making masks along with mattress manufacturer Eclipse International. Protolabs, Inc. of Minnesota, 3M and Apple are also producing masks. Johnson & Johnson is busy making goggles. General Motors of Shanghai has been making masks from material previously used in car interiors since the pandemic started.

Doing our Part

As a provider of industrial software to essential businesses, FasTrak SoftWorks is here to support manufacturers as they face the challenges of shifted production.

Using a CMMS to Manage Work Orders

A hand writing the words "work order" with a marker to represent work order management with a CMMS

Imagine you are in charge of maintenance at your facility. You might record information such as work orders, inventory counts, and purchase orders on paper or as entries in a spreadsheet. Flipping through pages or scanning spreadsheet columns to find information is not efficient. If you are the only person with access to this information, your team of maintenance technicians won’t know what jobs must be done and when.

For example, they may not know when a vehicle needs a new filter, which parts are required for quarterly adjustments on an essential machine, or what special tools to use on the job. When you’re not tracking inventory levels of crucial parts, you run out of them when you need them most, causing costly downtimes.

You quickly discover that relying on your gut to schedule maintenance work doesn’t distribute the workload evenly among your team of technicians. This causes staff to either be underutilized and wasting time or frantically scrambling to complete jobs that were forgotten or assigned too late. Usually, manual work order management causes maintenance departments to frequently fluctuate between these two states.

A computerized maintenance management system (CMMS) can organize and manage all of these important tasks, helping reduce costs, waste, and downtime.

What is Work Order Management?

Work order management is the proper and timely processing of work orders to minimize asset downtime. It involves reviewing and approving requests for service, creating both scheduled preventive maintenance and unscheduled corrective maintenance work orders, closing completed work orders in a timely manner, and tracking work order status.

Learn more about the work order management process

When Work Order Management is Disorganized

As we mentioned earlier, managing work orders manually (without CMMS software) can be stressful and disorganized. When you only have pen and paper, spreadsheet software (to record information and keep records of tasks), and email trails to rely on, it can be difficult to plan and assign work orders efficiently. If you have to compile information from multiple files and systems to execute, make notes on, and check the status of work orders, that can be time consuming and confusing. This leads to employees being underutilized or overworked—which is no good for morale, or your bottom line.

In order to achieve an organized process and take full control of your work orders, you need to use a CMMS to manage work orders. Work order management is the most used function of CMMS software—despite other functionalities such as inventory and reporting, 75% of organizations that use a CMMS focus on using the software for work orders.

Without a place to digitally coordinate maintenance management resource, part, and tool availability, the successful execution of work orders is often dependent on guesswork. You may know a machine needs a new exhaust fan, but short of word of mouth, you have no way to confirm if a technician is available to perform the maintenance, the correct part is in inventory, or if the appropriate tools will be accessible.

It can also be difficult to estimate the time it takes to complete jobs. When there is no way to digitally log labor hours on site as jobs are completed, historical data may be difficult to access, leading to inaccuracies in estimating the time required to complete a maintenance task.

How CMMS Software Improves Work Order Management

There are many benefits of using CMMS software for work order management. With the ability to schedule tasks according to asset, resource, and part availability, you’ll know in advance what to do, when the work can be done, and who will do the job.

This leads to the ability to prioritize jobs. For example, before a hotel’s busy upcoming weekend, it may be important to change the pool chemicals, but repainting a wall in the kitchen can wait a few weeks. With work order software, you can schedule both of those jobs at once, but ensure the pool maintenance work order is set to activate first and the priority is set to high. Work orders can also be set to automatically print and/or be delivered via email at the same time the job is activated.

You’ll also be able to create a work order history so you can see reoccurring problems that arise, trends in repairs, and more. This information will help you to see what works and what doesn’t so you can make adjustments to improve your maintenance management over time.

Finally, many software products offer mobile accessibility, allowing you to create, view, and close work orders from the job site using a mobile device. That way, important details don’t get missed or forgotten by having to enter the data later. Attachments such as blueprints or manuals can be viewed on location in case the technician needs to refer to them.

FTMaintenance Work Order Software

FTMaintenance helps you manage your corrective and preventive maintenance work orders. Work orders are the central focus of FTMaintenance, with many other areas of information tying into and leading from information stored in work orders. FTMaintenance uses a very simple work order creation and closure process. It only takes a few clicks to create, update, and close a work order, and the software is very intuitive. FTMaintenance makes creating and closing a work order as fast and easy as possible. Take a tour of FTMaintenance to learn more about how our software can make your work order management easier.

Questions to Ask Your CMMS Vendor Before Buying

Maintenance worker feeling worried sitting on a bench with his head in his hands because he wasn't sure what to ask a CMMS vendor

Have you ever purchased something that you felt confident in at the time, but ended up leaving you wondering, “Did I make a mistake?” You’ve probably experienced this sinking feeling, known as buyer’s remorse, at some point in your life. Perhaps you bought a car that turned out to be a lemon, purchased a power tool that didn’t work as advertised, or hired a contractor whose work was sub-par.

In our personal lives, there are ways to avoid bad purchases. We can do some internet research, read reviews, or ask friends and family about their experiences. However, these practices often fall short when it comes to making business purchases, like computerized maintenance management system (CMMS) software, because more specific information is needed and is better obtained directly from the CMMS vendor. By asking some basic, yet important questions you can gain valuable insight to guide your final purchase decision and prevent you from making a costly mistake.

Questions to Ask CMMS Vendors

First and foremost, you want to make sure that the CMMS solution you are considering meets your requirements. For this article, let’s assume that there are multiple options that will. While it may be tempting to move forward with the purchase, your evaluation shouldn’t be over just yet. In addition to asking questions about features, it is equally important that you do your due diligence on the CMMS vendor.

The goal of asking vendors questions about themselves is to help you evaluate their strengths and potential shortcomings, their processes, and their commitment to their solution. Ideally, your relationship with the vendor will last for years, so you must ensure that they will be a reliable partner. Consider asking questions like those outlined in the following sections.

Questions About the Vendor

A CMMS vendor’s company history and current business standing is a good indicator of its stability. Well-established companies offer their solutions for years. That’s not to say the number of years in business is everything – the software industry is full of successful startups and rapid growth.

The primary reason to ask about the vendor’s profile is to ensure that the vendor will be around in the future. The last thing you want is to fully invest in a CMMS, only to have the vendor disappear shortly thereafter, leaving you with nowhere to turn for support. Some questions are provided here:

  • How many years has the vendor been in business?
  • What is the size of the vendor, in terms of number of employees?
  • Does the vendor have experience serving your industry?
  • Can the vendor provide a list of customers in your industry?
  • What is the vendor’s customer retention rate?

Further Reading: Learn more about FasTrak SoftWorks, provider of FTMaintenance

Questions About Product Support

Another important factor to consider is how long the product has been available to the market. Just because a vendor has been around awhile doesn’t necessarily mean that they’ve been offering the CMMS for the same amount of time. Some vendors may have multiple product lines, while others focus only on CMMS software. Explore the history and evolution of the product and assess how well-supported the product will be moving forward. Ask questions like:

  • How long has the current product been offered?
  • How many updates has the product had?
  • What is the update process?

Questions About CMMS Pricing

There are many factors that may affect the final purchase price of a CMMS. Determine whether the solution fits your budgetary requirements. You should also have a good idea of what will happen in the event that you are not completely satisfied with the product. Below are some pricing questions you may want to ask:

  • Are there separate charges for setup?
  • Are updates free?
  • Are there discounts available, such as for non-profit organizations?
  • What is pricing for additional users? What is considered a user – is a user a service requester, someone who can log in, an administrator, etc.?
  • What is the refund policy?

Questions About Implementation

One of the many reasons why CMMS implementations fail is a lack of vendor support after purchase. Some vendors may sell their software “off the shelf” or on behalf of another organization, and do not offer much support after the purchase goes through.

For vendors who do provide implementation assistance, each will offer a different mix of services and support – with some included and some purchased separately. Because the first few weeks after purchase are so crucial, it’s important to understand the vendor’s process to assist your new CMMS software implementation. Some questions to ask the vendor include:

  • Which startup services does the vendor provide?
  • What is included in startup support?
  • What training options are available (e.g., onsite or online)?
  • What is the experience level of the implementation support team?

Ongoing Support

Your support needs don’t end after implementation. If you get stuck or encounter a problem, it’s important to have someone to turn to. Make sure that your vendor will be armed with an experienced, knowledgeable support staff that is easy to reach. You never know when you’ll need someone to save the day. Vendors should be able to confidently answer the following questions:

  • What are support hours?
  • What types of communication are available for support – phone, email, onsite, etc.?
  • Is the technical support in-house or outsourced?
  • What is the problem escalation process like?
  • What is the experience level of the technical support team?

Get the Right Answers by Asking the Right Questions

Investing in a CMMS is about more than just buying a piece of software. Getting to know your potential software vendor is just as important as the software itself. If you know what questions to ask, you will increase your chances of making the best decision for your organization. Contact FasTrak today to get your questions answered.

Want even more information about the CMMS software buying process? Download our Definitive Guide to CMMS Acquisition and Implementation.

Stakeholders to Include in the CMMS Buying Process

Executive in suit sitting at a table talking with another person about a proposal, representing CMMS stakeholders discussing a CMMS project

Maintenance is a team effort. The success (or failure) of a computerized maintenance management system (CMMS) affects numerous departments and employees across the organization. Therefore, it is important to select a CMMS that will meet everyone’s needs. A strong CMMS implementation team comprised of key stakeholders provides additional and different viewpoints, opinions, experience, and suggestions to the buying process. This article provides an overview of which stakeholders in the CMMS buying process to consider.

Get to Know your CMMS Stakeholders

CMMS stakeholders are individuals, groups, or organizations impacted by the outcome of a project – in this case, the purchase and implementation of a CMMS. Depending on the organization, there can be multiple individual stakeholders or stakeholder groups.

For each stakeholder to include in the CMMS buying process listed below, think about the role they play in maintenance management, how they will be impacted by the CMMS, and why they need to be involved in the purchase decision. Note that the scope of this article covers a broad range of roles and responsibilities. The mix of stakeholders is unique to each organization, and not every organization will have each stakeholder role.

Maintenance Managers

Maintenance managers are responsible for the upkeep of assets, as well as using monetary and human resources responsibly. They must be able to handle maintenance planning, purchasing, personnel, inventories, technical problems, and budgets. Their job primarily consists of planning and organizing actions to resolve maintenance problems.

Maintenance managers have many concerns. First, they want to make sure their team has adequate “wrench time” and is not spending too much time on a computer navigating cumbersome software. Second, they want a system that will make their job easier by automating many administrative tasks related to data entry, planning, scheduling, and tracking maintenance activities. Lastly, maintenance managers want to be able to demonstrate that their maintenance program is making a difference by being able to generate reports that show improvements.

Maintenance Planners

Larger organizations have maintenance planners who should be included in the CMMS buying process as well. The planner creates the maintenance plans that the maintenance technicians carry out. This includes scheduling, prioritizing maintenance jobs, and determining when parts need to be ordered. The planner might also put maintenance kits together than include instructions, owner’s manuals, and parts needed to complete specific jobs. This role takes some of the stress off the plate of the maintenance manager, who can focus on delegating tasks, supervising work, and approving work order completion.

Maintenance planners need a system that will help them anticipate demand for maintenance, whether the work is scheduled or unplanned. A CMMS must provide planners with a holistic view of maintenance operations, including assets, parts and materials, labor resources, and vendors and suppliers. The maintenance planner also needs a way to manage important asset documentation and prepare maintenance reports.

Maintenance Technicians

Maintenance technicians have the hands-on role in an organization’s maintenance work. They are one of the primary resources in maintenance management and much of the maintenance budget is allocated to them. Maintenance technicians perform a variety of tasks to install, troubleshoot, repair, and maintain facility equipment, as well as respond to maintenance requests. They are also responsible for documenting the maintenance work they perform, including what tasks were accomplished, what parts and tools we used, and how long they spent on the job.

This group can be the most difficult to get on board when it comes to using CMMS software because it affects their daily routines most. CMMS and maintenance technicians will operate closely together. They want to know if it will be easy or frustrating to use. Because technology is not a focus of their everyday lives, technicians want to be sure that the selected CMMS will make their jobs easier without consuming too much of their time. A CMMS requires that technicians work in a new way, which may cause discomfort. Therefore, adequate training will be vital for adoption of and success with the system.

Executives

Executives oversee the operations and resources of the company, or specific departments in order to drive overall growth. Individuals in senior management positions commonly hold titles that include Chief (i.e., Chief Executive Officer), President (i.e., President, Vice President) or Director (i.e., Director of Manufacturing). Senior managers are responsible for taking the actions necessary to hit organizational goals. This involves making strategic decisions based on information they receive from their departments, plants, or locations.

As approvers of large expenditures, executives should champion the project to the organization and commit to providing the necessary resources. Since senior management is “footing the bill”, they are most interested in the ROI of the CMMS system. They want to see how the CMMS will fit into the big picture and impact the organization in a positive way. Managers of other systems want to be sure it is compatible with the organization’s other software such as purchasing.

They want to know that the system will be used because they are providing the resources for the system. Senior management seeks to ensure activities are performed in a standardized way and receive information from their plants in a standardized format.

Facility, Operations, and Plant Managers

Facility, operations, or plant managers are usually an assistant to the organization’s president, general manager, or CEO. They oversee the logistics of many departments and in many areas, from purchase orders to maintenance management to production. They often supervise job sites and production areas, and mitigate problems as needed when employees require assistance.

Each of these roles is involved in the process because of their prior experience with business process automation software. They will interact with the system through service requests. Using the system will affect how they communicate with the maintenance team, asset availability, and maintenance scheduling (knowing when maintenance has been scheduled), along with compliance. They need to make sure maintenance processes are being followed and documented. Facility and operation managers are not concerned with the specific CMMS system that is chosen as long as it allows the maintenance team to provide them with the information they need.

IT Management

The IT department is responsible for overseeing, implementing, managing, and maintaining the company’s information technology, infrastructure, and configuration functions. They also research strategies and solutions to deliver cost-effective and efficient information system. In addition, their department manages software licenses and company data, administers databases, and provides technical support to the organization.

This department is a stakeholder in the acquisition of a CMMS because they are responsible for ensuring that the hardware and software infrastructure is adequate for installing and maintaining the CMMS. The IT manager ensures that resources representing business interests are involved in the process, and the appropriate methodology of the department is adopted. They make it a priority to find out what they need to do to run the software, and want to know if the CMMS system chosen will meet technical requirements. The IT department wants to make sure the software’s technology is future-proof.

Accounting

The accounting department manages all of the money that goes into and out of the organization. From creating invoices and making sure they get paid to balancing corporate bank accounts to managing payroll. Accounting keeps the organization financially sound. This team has insight into the organization’s budget. Aside from the maintenance budget, accountants will be able to work with controllers to help determine how much of the total funds can be allocated to the CMMS implementation process. This includes not only the purchase price of the software, but implementation, training, and ongoing costs as well.

The accounting department is responsible for communicating the organization’s overall budget, but in this case, the budget for the CMMS purchase. While the budget is not set in stone, they will participate in an exploratory process of collecting prices from vendors. Maintenance management provides these prices to the accounting department, and they determine which vendors will fit into the budget plan.

Accounts receivable clerks and purchasing agents want to know how the CMMS will tie in to purchase orders for products. Their concerns are related to inventory management, purchasing, and paying for inventory. They would like to be able to provide quotes and invoices directly from the CMMS system.

Controllers

The role of the controller in purchasing CMMS software is similar to the accountant, but more focused. They usually report to a CFO and are responsible for the organization’s budget. Controllers ensure that funding is available for capital purchases, such as CMMS software, and that funding gets approved. They are able to pinpoint any potential obstacles or areas that might lead to excess costs that fall outside of the budget.

The cost controller in a manufacturing environment measures actual performance against target costs, determining whether or not this goal is being achieved. The person in this role wants to know the positive and negative effects of a CMMS on costs. He is also interested in the potential ROI the system will bring, and if the CMMS can help to lower production costs by improving asset uptime.

FTMaintenance Meets the Needs of Every Stakeholder

FasTrak SoftWorks, Inc., provider of FTMaintenance CMMS, has been providing automation software to industrial companies for over 30 years. Based on our extensive experience, we understand the needs of all CMMS stakeholders, from maintenance technicians to corporate executives. FTMaintenance provides a complete maintenance management platform that satisfies the needs of all maintenance stakeholders. Request a demo to learn more about how FTMaintenance can help your organization.

How to Recover from CMMS Implementation Failure

keyboard-close up-wrench-grayscale-implementation-failure

Learning from Failure

Like people, businesses make mistakes. Even large, multi-national corporations are not insulated from the occasional misstep. For instance, in the mid-1980’s The Coca-Cola Company reformulated the recipe of their signature soft drink and released New Coke®, a beverage that was met with widespread backlash.

Though the product launch was considered a failure at the time, New Coke revealed how deeply attached customers were to the original formula (later re-released as Coca-Cola Classic®), ultimately strengthening the Coco-Cola brand. Today, The Coca-Cola Company remains one of the largest beverage companies in the world!

The moral of the story for those struggling to implement a computerized maintenance management system (CMMS) is that not all failures are bad. Just because your implementation isn’t going as planned – or has outright failed – doesn’t mean all is lost. CMMS implementation failure can be a learning experience that leads to future success.

In this article, we present some ideas to help get your implementation back on track. If you are implementing a CMMS for the first time, this article may help you avoid some of the pitfalls of CMMS implementation.

Factors That Jeopardize CMMS Implementation

Any good CMMS implementation project will have well-defined goals. The most obvious sign that implementation is starting to fail is when tasks aren’t being completed and deadlines are being missed. The following are a few other indicators that implementation failure may be on the horizon. Note that these may be identified before or during the implementation process:

  • You didn’t set any goals for the CMMS and therefore do not know when implementation is complete
  • You are spending more time, effort, and money than originally planned
  • Employees are not using the system
  • The software wasn’t customized to match or improve your business processes

How to Recover from CMMS Implementation Failure

Software implementation failure is costly, not only in terms of financial investment, but also in the amount of time and effort that has been spent on the project. Also lost is the value that the CMMS would have provided. However, we grow stronger from our mistakes. Rescuing a failed implementation won’t be easy, but it can be done. Here are six ways that will help you make your CMMS implementation recovery a success.

Read Blog Article: So You Purchased a CMMS – Now What?

Analyze What Went Wrong

As painful as it might be, admitting mistakes and identifying what went wrong are the keys to fixing your implementation. The goal is to remain objective and be honest about the events that took place while avoiding finger pointing or playing the blame game. If you don’t get to the heart of why implementation stalled, you’ll never be able to move on.

Many times, there is more than one reason why implementation failed. Did the software not work as expected? Did employees refuse to adapt to new processes? Were the right resources not in place to help support implementation? There may be underlying issues that must be solved in order for implementation to be a success. For example, a CMMS vendor cannot change employees’ attitudes or levels of commitment.

Extend the Timeline

Due to a sense of urgency, it is common for organizations to try to implement a CMMS as quickly as possible. Without proper planning and organization, this approach almost always dooms the project. Tasks that are rushed suffer in quality, may be skipped altogether, or cause people to compromise their efforts just to meet a deadline. Try this instead – extend your timeline and try to set more realistic expectations for task completion. Based on your experience of when things failed, you should have a better idea of how much time to devote to tasks this time around. Extending the project timeline also relieves some of the pressure created by working under tight deadlines.

Pace Yourself

Sometimes, people tend to bite off more than they can chew. That is, organizations try to solve too many problems at once and end up struggling to accomplish anything at all. Implementation failure is an opportunity to establish smaller, achievable goals. Although it may take a little longer, breaking up your implementation efforts into smaller, “bite-sized” pieces will help others focus and deliver higher-quality results.

Train End Users

Employees can be reluctant to incorporate a CMMS into their daily workflow. Training your staff on maintenance processes and providing CMMS user training can help you overcome barriers to system usage. Training sessions also provide you with an opportunity to educate staff on the value of the new CMMS to the business and to them individually.

Read Blog Article: How to Increase CMMS User Adoption

Make the CMMS Central to How You Do Maintenance

Often, CMMS implementations fail because employees simply aren’t using it. In these situations, you can compel staff to use the system by making it a central piece of your operations. For example, if the CMMS is required to process maintenance requests, technicians must use the system to complete the related work orders. If jobs go unaddressed, you’ll surely hear about it from requesters. Once technicians start using the software, they will quickly realize how easy it truly is.

Get Assistance

An important aspect of successful CMMS implementation is having the right team in place. Try to recruit internal staff that has previous software implementation experience or skills and knowledge you may be lacking. If internal resources aren’t available, many vendors offer CMMS consulting services. Consultants can help you develop a re-implementation plan, troubleshoot why your previous attempt failed, and help you set goals.

If All Else Fails…

Unfortunately, not all CMMS implementation failures can be salvaged, even with good communication and a full team effort. In rare cases, the best course of action is to start the process over with a new CMMS. While it may seem like a setback at first, starting fresh may enable you to avoid or solve many of the underlying issues that lead to failure in the first place.

Avoid CMMS Implementation Failure with Assistance from FasTrak

Implementation failure doesn’t have to be the death of the CMMS project. It is possible to achieve all of your original maintenance management goals, but you may need to make a few tweaks here and there.

At FasTrak, we offer project management services to ensure that your FTMaintenance implementation goes smoothly. Our consulting staff prides itself on knowing the ins and outs of FTMaintenance maintenance management software, the maintenance management industry, and maintenance operations. Contact us to learn more about how we can help you prevent implementation failure.

Understanding the Cost of Unplanned Production Downtime

Rear view of maintenance workers in a control room looking at a computer monitor trying to understand the cause of unplanned production downtime

When equipment unexpectedly fails in a manufacturing environment, maintenance staff is immediately placed “on the spot.” Equipment failure creates unplanned downtime where production completely stops. Although achieving zero unplanned downtime is nearly impossible, reducing unplanned downtime is a top objective for a maintenance department. Because unplanned downtime impacts the entire organization, understanding the true cost of downtime will help the organization make better business decisions.

Factors that Impact the Cost of Unplanned Downtime

80% of companies experience unplanned downtime each year. According to research conducted by Aberdeen, the average cost of unplanned downtime in large corporations per hour is $260,000! The average equipment outage time is as long as 4 hours. With such large dollar amounts at stake, there needs to be a way for companies to significantly reduce unplanned downtime.

Unplanned downtime affects more than the loss of direct production from machines. Organizations must take into account the costly effects of unplanned downtime on the maintenance department, production, sales, employees, and other areas. When added together, the cost of downtime is considerable.

Cost of Downtime Factors Explained

  • Increased maintenance department costs – When equipment unexpectedly breaks down, maintenance staff have to respond immediately. This forces the maintenance department to rearrange priorities. Preventive maintenance plans often suffer in this process, which results in an increase in future equipment failures and more downtime.
  • Employees affected by downtime – It’s not only maintenance employees who are affected by downtime. Production staff who cannot perform their jobs because equipment is down still need to be paid or they will lose work hours. A serious breakdown may require additional staff to be scheduled, overtime to be paid, or outside help from a vendor or specialist.
  • Fixed organization costs – The fixed cost to maintain the organization and production infrastructure continue to mount even when no product is produced.
  • Lost revenue – Your entire organization is impacted when no or reduced revenue is made while a machine is down. The more hours the machine is down, the more significant this impact becomes. Money made on each part or product after production costs is reduced significantly.

Intangible Costs of Unplanned Downtime

The total cost of unplanned downtime goes beyond numbers the loss of production which can be easily calculated. Other factors include loss of credibility and reputation with customers, stress on employees, and lack of process improvement.

The loss of credibility and reputation with customers occurs when the organization fails to deliver products on time. When customers no longer believe in the company, they will look elsewhere for products to fulfill their needs. Stress comes from employees worrying about how to make up for the unplanned downtime, which can lead to rash decisions and easily avoidable mistakes. When the team is worried about putting out fires, it leaves little time to improve maintenance processes. While these things are not easily measured in exact numbers, they can increase the total cost of downtime.

What Organizations Do to Reduce Unplanned Downtime

There are a number of ways organizations strive to reduce downtime. These strategies include:

These things can be done more quickly and accurately when supported by CMMS software.

Reduce Unplanned Downtime with a CMMS

One way to reduce unplanned downtime is through CMMS software. A CMMS assists you with creating a preventive maintenance program, as well as implementing and documenting preventive maintenance activities. Supporting an efficient, rigorous preventive maintenance plan to meet today’s industry standards may not be possible without a CMMS.

Using a CMMS to manage MRO inventory assures parts are on hand when a breakdown does occur so that the equipment can be repaired as soon as possible. There are also ways to measure equipment performance, providing clues as to when to perform preventive maintenance, which also reduces downtime and extends asset life.

FTMaintenance Helps You Reduce Unplanned Downtime

FTMaintenance is industry-leading CMMS software that will help your organization reduce unplanned downtime. You can schedule preventive maintenance tasks ahead of time directly in the CMMS, choosing daily, weekly, monthly, seasonal, or any other frequency. In addition to focusing on preventive maintenance, you can also inventory and assets, and generate maintenance reports. Request a demo today to learn more about how FTMaintenance can help you reduce downtime on your critical assets.

Do You Need Implementation Assistance? 7 Questions to Ask

keyboard-help button-red-implementation-assistance

Do You Need CMMS Implementation Assistance?

Implementing a computerized maintenance management system (CMMS) can be a challenging process, especially for first-time users. While some organizations possess the experience, skills, and resources necessary to implement a CMMS on their own, many do not. Deciding whether or not to utilize a vendor’s CMMS implementation services should become clear by asking yourself the following questions:

Where is Your Existing Maintenance Data?

Whether you currently use maintenance management software or manually track maintenance activities, your data will need to make it into your new CMMS. If you are transitioning from an obsolete computerized system, populating data is a bit easier. Some CMMS solutions allows you to export your maintenance data on your own, or at the very least, your current vendor can send you a backup of your database.

In the case of on-premise maintenance software, your IT department should have backups of your maintenance data. Then, using vendor-provided import tools or services, your asset lists, inventory lists, and other information can be transferred into the new system.

If you cannot retrieve your data or are transitioning from manual maintenance methods to a CMMS, data entry will require a little more time and effort. This is where a vendor’s data entry or data importation services come in handy.

Vendors can extract data from your old database or maintenance spreadsheet and import or enter it into the new system. In the worst case scenario, you can use your existing records as a guide when entering data manually.

Read Blog Post: Transitioning from Manual Maintenance Methods to a CMMS

Do Any Employees Have Implementation Experience?

Because it’s not a regularly occurring event, most organizations don’t hire employees with software implementation in mind. Therefore, most employees will not have the experience necessary to understand and effectively manage the CMMS implementation process. It’s also fairly unreasonable to expect current employees to get up to speed quickly enough to ensure a timely, smooth rollout. Using a tried-and-true process, vendors can help you create a solid implementation plan and avoid common pitfalls that put the project at risk.

Does Your Team Possess the Skills to Carry Out a Successful Implementation?

More often than not, in-house teams simply lack the skills needed to fully implement a solution. Ideally, your implementation team will consist of an IT resource, a qualified project manager, and someone with experience with integrating technology into business processes.

Employees might be relatively tech savvy, but may not know how to migrate and clean databases, for example. If there are no in-house technical experts, as is usually the case with many small businesses, it is recommended that you take advantage of a vendor’s implementation services.

Are Internal Resources Available to Help with Implementation?

CMMS implementation can be a big project, but rarely justifies hiring full-time employees or contractors to assist. Instead, organizations normally choose to rely on the staff they already have. While IT departments likely have the expertise and skills to perform many implementation activities, they may be dealing with project backlog or other high-priority projects.

Other skilled and experienced employees may also be too busy on other tasks to help. In these situations, it’s best to receive assistance from your CMMS vendor, who is dedicated to helping you achieve a successful implementation.

Did You Budget for Implementation Assistance?

Not including implementation costs in your project cost estimate is a crucial mistake. Organizations that try to cut costs by attempting to implement a new CMMS on their own often spend more time, money, and effort trying to correct mistakes. Getting expert help right from the start will ensure that implementation is done right the first time and stays within budget. When speaking with vendors, be sure to ask whether implementation services are included with purchase or if they are quoted separately in order to budget correctly.

When is Your “Go Live” Date?

An important question to ask yourself is how quickly does the system need to be functional and how soon do you want to see a return on investment? If you are in a hurry to implement a CMMS, vendor assistance will maximize the resources available to meet the “go live” date. A vendor’s knowledge of the product and industry can save you a lot of time and money.

Facilities with a longer time frame (6-12 months) have the benefit of a slower paced implementation, and can take their time preparing data lists, auditing assets and inventory, and getting feedback from maintenance stakeholders.

Is There a Dedicated Project Manager?

If there is no go-to person who is focused on implementation, employees are likely to become complacent and expect that someone else will get things done. When this happens, implementation is delayed, deadlines are missed, and ultimately, the project fails. Appointing a project manager will ensure things get done on time. At the very least, you should designate someone as the go-between between you and your CMMS vendor.

Take Advantage of FTMaintenance Implementation Services

By now, you’ve probably realized that there is a lot to consider when implementing maintenance management software. Organizations that cut corners during implementation or go it alone often end up overwhelmed, over budget, and unsuccessful. At FasTrak, we are committed to your success.That’s why we offer complimentary FTMaintenance implementation services to our customers.

These services are designed to guide you through key stages of your implementation to get your software running quickly. We also offer a range of professional services designed to help you get the most out of your FTMaintenance experience. Contact us today to learn more about the implementation assistance we provide.

12 Tips for Improving Your Preventive Maintenance Plan

Maintenance technician performing preventive maintenance on a rooftop unit.

Preventive maintenance (PM) is one of the foundations for a well-run maintenance program. While many maintenance departments have procedures in place, there always room to improve a preventive maintenance plan. Continuous improvement leads to growth, so you should always look for ways to make your current processes better. If you are looking to take your maintenance operations to the next level, follow these 12 tips for improving your preventive maintenance plan from our computerized maintenance management system (CMMS) experts.

Tips for your Assets

1. Make a comprehensive list of all assets the maintenance team is responsible for maintaining.

This can be a good place to start—in order to improve preventive maintenance through better planned maintenance of vital assets, you need to know where and what all of them are. This list should include all the specifications and maintenance instructions of every asset, from the HVAC system to essential production line equipment, buildings, vehicles, and property. Many CMMS systems have an asset hierarchy capability, in which you can link various parts to their assets, assets to their locations, and more.

2. Assess all of your assets.

This assessment should include the condition of the equipment, repair history, total hours of operation, downtime, and estimated life expectancy. There are a handful of questions you can ask to carry out a complete assessment of your equipment:

  • What does it take to maintain your equipment? (e.g., tools, parts, labor resources, and costs)
  • Is it cheaper to replace older models than to continue performing maintenance on them?
  • Does the cost of downtime outweigh the cost of replacing the asset?
  • Do any of your existing assets pose a safety hazard?
  • Does your current equipment meet all organizational goals?
  • Do you have the parts inventory to service machines quickly?

3. Listen to your assets.

In an ideal world, you would perform the same preventive maintenance tasks on each asset at regular intervals without any need for variations. Of course, the world of maintenance is far from ideal, so it’s important to listen for noises (and look for signs) that suggest your assets need some additional TLC. For instance, are bearings squeaking from dirty lubricants as a result of excessive wear? Are motors noisy from machine overload? Is there water dripping from pumps?

If any of these are occurring, perform the necessary repairs sooner rather than later, and adjust your upcoming preventive maintenance schedule accordingly. While the repairs themselves fall outside of planned preventive maintenance, staying on top of these minor unplanned preventive maintenance tasks will minimize production downtime or conflicts in your preventive maintenance schedule.

4. Develop standards for measuring performance and improving efficiency.

This can be accomplished through analyzing maintenance reports, determining what benchmarks need to be set, and setting clear expectations for your machine performance and your people. You can use a number of asset management Key Performance Indicators (KPIs) to make decisions to improve upon your preventive maintenance plan.

For more information on getting starting with preventive maintenance, read Create a Preventive Maintenance Program in 8 Easy Steps

Tips for your People

5. Assess your maintenance team.

When trying to improve any type of process, you need to know where everyone on your team stands. Here are a handful of questions you can ask to determine what changes you may need to make within your team to improve your preventive maintenance plan.

  • Are all of your maintenance team members qualified to perform your preventive maintenance tasks on all assets?
  • Will improving your preventive maintenance plan require any help from third party services?
  • Do you have adequate resources to keep up with preventive maintenance or do you need to hire additional team members?
  • Do you have backup resources in the event of an injury or leave of absence, so that crucial PM jobs don’t get missed or delayed?
  • Who is responsible for which assets?
  • How are staff members held accountable for ensuring PM deadlines are met?

6. Involve stakeholders.

Ask key CMMS stakeholders for  input on how well your current CMMS software is meeting the organization’s needs (if applicable). Reports can be used to compare and contrast various metrics related to preventive maintenance over time. When other stakeholders are involved, you are more likely to receive budgetary support you may need to obtain additional resources to improve upon your PM plan.

7. Create a checklist to use with every PM job.

These can be distributed to your team via printed documents, email, or included in the attachments area of your CMMS. Checklists can be as general or specific as you like. Since every asset requires different PM, you can create a general list with blank fields to fill out for each asset, or create a customized list for each type of asset. When expectations are clearly laid out, it makes it easier to stay organized and ensure standards are met.

Tips for your Workflow

8. Measure the percentage of preventive maintenance tasks completed on time.

It is essential to track metrics and performance in order to improve your preventive maintenance plan. Doing so allows you to focus on setting goals like to achieve (if you’re not satisfied with the current level of PM compliance), and leads to further analysis of data that would reveal what is preventing tasks from being completed on time.

9. Do not perform unnecessary preventive maintenance.

Focus on eliminating tasks that do not add value. According to Reliable Plant, 30% of preventive maintenance tasks organizations carry out do not add value to production. Examples of these tasks include duplicate jobs, tasks done too frequently, and jobs that should be conditioned-based instead. When you determine what those are for your team, you can take them out of your maintenance schedule.

10. Create maintenance kits to complete preventive maintenance jobs more efficiently.

Kits are tools and supplies that can be bundled together to carry out a specific task. For example, you might create a kit with a the appropriate type and amount of motor oil, rag, funnel, drip pan, and owner’s manual to perform an oil change. Having these kits ready means that a maintenance technician can “grab and go”, rather than searching the stockroom and gathering all these supplies.

11. Create and maintain a centralized database to schedule and track preventive maintenance tasks.

This is much easier to do with a CMMS. A CMMS stores all types of maintenance information, including asset specifications, maintenance work order history, tasks lists, attachments such as owner’s manuals, vendor contact information, inventory, and more. It is essential to have the support of a software system to facilitate the best preventive maintenance plan possible.

12. Look for areas of improvement after the plan has been implemented, review the plan periodically, and make changes where necessary.

This last tip ties all of them together. After implementing changes, you should continually evaluate your improved preventive maintenance plan and continue to make changes as your maintenance management needs evolve.

Improve your Preventive Maintenance Program with FTMaintenance

FTMaintenance is designed to help you improve your preventive maintenance program. If you’re currently tracking your preventive maintenance activities via pen and paper, spreadsheets, or emails, our CMMS will make everything much easier for you. You can employ flexible scheduling in the CMMS, including either date or run-time based PMs and receive automatic notifications in advance of due dates. Request a demo today to learn more about how FTMaintenance can help you improve your preventive maintenance plan.

Is it Time to Replace your CMMS?

floor-plan-software-complex-laptop-woman-typing-replace-cmms

Have you ever owned a laptop that was considered “old”, but still worked? In our personal lives, it’s not all that important to keep up with the latest technology. If a laptop takes a while to boot up and lags a bit, but still does what you need it to do, it’s probably good enough for basic personal needs. Eventually, though, you’ll grow tired of having to deal with the laptop’s shortcomings and most likely purchase a new one.

In a professional setting, you may have a computerized maintenance management system (CMMS) that technically works, but you are experiencing some shortcomings. Maybe it doesn’t have all the features you need, it isn’t compatible with mobile devices, or you can’t pull the reports you need.

At home, it’s no big deal if it takes a bit longer to do things. In a professional environment however, it’s all about efficiency and eliminating things that slow you down. There is a lot more on the line such as production quotas and costly downtime. You cannot afford to use something unreliable.

If your current CMMS is not keeping accurate records of your assets, making your maintenance management process more efficient, or saving you time and money, it may be time to replace your CMMS. How do you know for sure?

8 Signs Its Time to Replace your CMMS

Your existing CMMS may actually be costing you time and money. Here are just some of the potential shortcomings found in older maintenance management software that may be resolved by implementing a new, modern CMMS.

1. Current Software is Obsolete

If your current CMMS is out of date, you are doing your maintenance team a disservice. Software can become obsolete in many ways:

Perhaps you fell behind on version upgrades and your needs have outgrown the version in use. More research must be done to determine if the newest version will meet your needs and how large the learning curve might be to get everyone up to speed.

In other cases, the original CMMS vendor has closed up shop or abandoned the product, leaving you without the service and support you need. Sometimes, software is simply not supported on newer operating systems—meaning when you switch to a newer operating system, your software may not be compatible with it.

Whatever the case, unsupported software is like a ticking time bomb—you’ll be able to use the software until suddenly, you can’t anymore. Then what will you do without vendor support?

2. Reporting Takes Too Long

If your CMMS software is outdated, compiling a few simple reports can take a lot longer than it should. (Think hours instead of minutes). When you have several comparisons to make and so much information to analyze, you don’t have time to wait that long. Reporting features may also be lacking due to the age of the system, as more modern reporting tools have more robust capabilities.

3. Compliance-Related Tracking is Missing or Outdated

Regulatory compliance is especially important in highly regulated industries that produce consumable goods such as food and beverage and pharmaceuticals. Older CMMS software may not track the data to show compliance with regulations at all; therefore they may not meet this requirement for these industries.

For example, there is often an electronic signature requirement that outdated software does not have the functionality to meet. Safety and health regulations are continually changing, so your CMMS needs to keep up and ensure related data is tracked accurately. If not, something could get overlooked, resulting in failed audits or even fines. Besides that, tracking compliance is important for the safety of your employees and customers.

4. CMMS Does Not Reduce Paperwork

One of the goals of implementing a CMMS is to reduce paperwork for maintenance teams. If your CMMS doesn’t store all of the data you need, you may have to record additional information on paper. If this is the case, your CMMS either doesn’t have the features you need or it is outdated. When you’re working in two systems, (physical and electronic), data cannot be readily shared between the two, which can affect recordkeeping and reporting.

5. CMMS is Difficult to Use

If CMMS training has taken place and you still find your CMMS system difficult or confusing to use, it could be that the system is not very user friendly. You should be able to deduce what to do next as you complete tasks or enter data in the software. Older software may be more cumbersome to use, which may increase abandonment or failure to properly use the software. In modern software, the interface is typically more intuitive and streamlined, making it easier for users to navigate.

Read More: What Makes CMMS Software Easy to Use?

6. Work Order Process is Failing

One of the main goals of using a CMMS is to improve the work order process. If that isn’t happening (or it’s getting worse), the software you’re using may not be right for your organization. In some cases, it can be difficult to enter work order data into the system. There may not be a way to assign work to specific technicians, making it difficult for them to know which jobs are theirs. Finally, lack of mobility (ability to use the software on mobile devices) might make work less efficient.

7. Lack of Vendor Service and Support

It should be easy to reach your vendor via email, phone, or screen sharing sessions to receive the support you need to fully utilize your software. This is important for troubleshooting, ongoing user training, and any questions you may have about your CMMS. Some vendors have long wait times, or they outsource support to people who don’t understand maintenance. Others may charge a high price for their support packages. If your vendor is not readily available or isn’t offering adequate support, it may be time to find one who will.

8. Not Supported on Mobile Devices

While many modern CMMS systems are fully functional on mobile devices, older, obsolete systems are not mobile-friendly. If you want to access your CMMS from anywhere, you need modern maintenance management software, no matter where the job takes you.

 Read Blog Post: Benefits of Mobile Maintenance Software

FTMaintenance: the Switch you Want to Make

At FasTrak SoftWorks, we understand that switching to new CMMS software takes time. FTMaintenance CMMS implementation services to make the transition to your new CMMS an easy one. We’ll make sure your data and processes remain intact in between removing the old software and installing FTMaintenance. Contact us today to learn more about how we can help you transition to FTMaintenance.

CMMS vs. EAM | Difference between CMMS and EAM Software

A laptop with a yellow hard hat in the background referencing the differences between CMMS and. EAM.

As you search for an asset and maintenance management solution, you will encounter two primary types of software: computerized maintenance management system (CMMS) software and enterprise asset management (EAM) software. Because they share similar functionality, the differences between CMMS and EAM are not always clear; however, there are differences. This article examines CMMS vs. EAM software to clear up confusion between the two so that you can select the appropriate system for your organization.

CMMS Software vs. EAM Software

It’s no surprise that CMMS and EAM are often confused for one another. Some CMMS vendors market their product as EAM software, even if it is inaccurate to do so. That said, over time CMMS software packages have become more robust, further muddying the waters for buyers trying to distinguish between the two solutions.

While CMMS and EAM software are alike in some respects, they are in fact different in their functionality and application. First, let’s break down the basics of each system.

What is CMMS Software?

A computerized maintenance management system (CMMS) is a software program designed to help you manage maintenance activities and resources in order to keep assets in optimal condition. As its name describes, a CMMS focuses on maintenance. Core features of a CMMS include work order management and preventive maintenance scheduling, but many systems go above and beyond these basic capabilities. Our article What is a CMMS? provides a more in-depth explanation of computerized maintenance management system (CMMS) software.

What is EAM Software?

A diagram of the scope of CMMS vs. EAM. EAM software is inclusive of CMMS software capabilities.

Enterprise asset management (EAM) software considers the entire asset lifecycle, from planning to decommission. It has a wide range of features used to track energy consumption, depreciation, MRO procurement, engineering, safety and compliance, and more. EAM software also includes some maintenance management functionality, though it is not a primary focus of the system.

Compared to CMMS which is primarily used by the maintenance department, an EAM may be used organization wide. For example, employees from accounting and finance, operations, and production are frequent users of an EAM, in addition to maintenance personnel.

CMMS and EAM: Two Sides of the Same Coin

CMMS and EAM software share similar goals and contain some of the same functionality. Where the two types of software really differ is their approach to asset management.

Scope of CMMS vs. EAM Software

EAM software takes a holistic approach to asset management, finding ways to maximize an asset’s value at every stage of the lifecycle:  planning, acquisition, operation, maintenance, and decommission. Doing so requires contributions from multiple business functions such as accounting, production, and engineering, in addition to maintenance. EAM is most useful in asset-intensive organizations with a large number of assets (thousands to tens of thousands or more) spread across multiple locations.

CMMS, on the other hand, seeks to maximize asset performance during operation, after it has been purchased and installed. The more narrow focus of a CMMS makes it a powerful tool for managing maintenance, but it is not necessarily designed to do more. However, some CMMS solutions offer multisite support and other features that resemble the functionality of EAM.

A diagram of CMMS vs. EAM, showing that EAM software includes CMMS software capabilities.

One way to think about the relationship between CMMS and EAM is by visualizing two concentric circles. Enterprise asset management is more comprehensive than maintenance management, and encompasses all stages of an asset’s lifecycle. Maintenance management, on the other hand, is focused on a single stage of the lifecycle – maintenance. Based on the graphic above, one could say that while all (or most) EAM solutions have the capability of a CMMS, not all CMMS solutions are as broad as EAM software.

Which Software is Best for My Business: CMMS or EAM?

The best way to determine which type of software is right for your business is to consider your organization’s asset management needs.

CMMS software is ideal for smaller organizations looking to improve asset uptime. It provides a powerful platform for helping organizations move from reactive maintenance to a more proactive mindset. Besides work order management and preventive maintenance, CMMS solutions often have MRO inventory management functionality. However, organizations implementing high-level maintenance strategies like reliability-centered maintenance (RCM) and failure modes and effects analysis (FMEA) may quickly outgrow a CMMS.

EAM software is a good choice for organizations that: 1) have a large portfolio of assets, 2) operate multiple sites, and 3) want to reduce the total cost of ownership (TCO) of their assets. It offers the advanced tracking and analytical tools required to manage assets at an enterprise level. Smaller organizations may find EAM software to be too overwhelming for their needs.

Improve Maintenance Operations with FTMaintenance

FTMaintenance is full-featured CMMS software that provides powerful tools for managing equipment and facility assets, work orders, MRO inventory, and preventive and corrective maintenance. It is designed to help organizations gain better control of maintenance operations through the documentation, management, organization, and analysis of maintenance activities. Schedule a demo to learn more about how FTMaintenance can improve your maintenance operations.

Corrective vs. Preventive Maintenance

At home or in the workplace, there will always be unexpected repairs—like when a falling tree branch breaks a window. You have to install a new window, which is corrective maintenance. Other major repairs may be avoided if the correct preventive maintenance is performed ahead of failure.

For example, you might decide to trim off a dead or overhanging branch before it falls during the next storm and breaks the window, which would be preventive maintenance. Due to budget constraints, miscommunication from management, or limited resources, in some production environments, it may not always be obvious when to use corrective vs. preventive maintenance. We’ll help you make informed decisions by discussing and comparing them both in detail.

About Corrective Maintenance

Maintenance technician performing corrective maintenance repair on an air conditioning unit

Corrective maintenance (CM) is maintenance performed to restore a non- or under-performing asset to an optimum or operational condition. Examples of corrective maintenance include:

  • Pulling weeds as part of facilities maintenance
  • Replacing the alternator in a fleet vehicle after it refused to start
  • Replacing an entire machine in a production line post-failure
  • Changing a belt on a machine that malfunctioned

Corrective maintenance can fall into two categories: scheduled and unscheduled. Scheduled corrective maintenance is a repair that needs to be made, but doesn’t have to be performed immediately. Unscheduled corrective maintenance occurs when a repair is required immediately due to the failure of an asset critical to production. As you may have guessed, unscheduled corrective maintenance usually takes priority over scheduled corrective maintenance.

While corrective maintenance can get a bad rap, it is a valid maintenance strategy and in some cases, the best type of maintenance to perform. It has advantages such as less planning required, a simplified need-based process, and saving money when maintenance involves a simple process (minimal labor) replacing inexpensive parts.

Read Blog Post: What is Corrective Maintenance?

About Preventive Maintenance

 

Maintenance technician performing preventive maintenance by inspecting machine with a checklist

Preventive maintenance (PM) is maintenance that is proactively performed on an asset with the goal of lessening the likelihood of failure, reducing unexpected downtime, and prolonging its useful life. Examples of preventive maintenance include:

  • Changing the oil on a riding lawn mower
  • Cleaning an air duct
  • Replacing rusted bolts on a machine
  • Inspecting a production line asset

Just like with corrective maintenance, there are two types of preventive maintenance: calendar-based and runtime-based. Calendar-based PM is done on a planned, periodic basis, anywhere from once per week to once per year. Runtime-based PM is done based on how long a machine has been operating since the last preventive maintenance task was performed on the asset. For example, you might schedule lubrication of a machine after every 3000 hours of runtime.

Preventive maintenance has a number of advantages, including improved scheduling, lower, more controlled maintenance costs, and less stressful preparation since parts, supplies, and labor are scheduled to be available ahead of time.

Read Blog Post: What is Preventive Maintenance?

Difference Between Corrective and Preventive Maintenance

If you’ve been getting by without a preventive maintenance plan in place, is shifting the focus to preventing machine failure really worth the effort? See the chart below for a comparison of corrective and preventive maintenance.

Corrective Maintenance Preventive Maintenance
When Task is Assigned At time of asset failure  Scheduled prior to asset failure
Cost Medium to High Low
Savings None, often adds to expenses 20% or more per year
Resource Deployment At time of asset failure
  • Prior to asset failure
  • Orderly, cost effective
  • Fits into schedule
Pros
  • Requires less initial investment
  • Requires less planning
  • Decreases long-term costs
  • Extends asset life
  • Keeps maintenance teams productive
  • Maximizes asset uptime
  • Reduces stress
Cons
  • Increases long-term costs
  • Interrupts production schedule
  • Schedules maintenance staff inefficiently
  • Increases maintenance staff stress
  • Requires higher initial investment
  • Requires more planning
Example Repairing a large-scale printer after the motor burns out Cleaning ink off the parts and lubricating the printer motor before failure

The recommended balance for maintenance is 80% preventive to 20% corrective. While you want to lean toward preventive maintenance whenever possible, corrective maintenance is still important and will never be eliminated completely. A cost-benefits analysis on all of your assets may help to support the case for scheduled corrective maintenance.

As we mentioned earlier, some corrective maintenance is unexpected and unavoidable, but you should still approach these sudden repair jobs in an organized, systematic way. Ideally, you want to use PM to extend the lifespan of all your assets, but you need to prioritize when you’re just starting out. Begin with the assets that are essential to production.

Ultimately, making decisions about when to use preventive or corrective maintenance depends on your industry, organizational goals, and types of equipment you maintain. However, a CMMS can help to make those decisions easier.

FTMaintenance Helps with Corrective and Preventive Maintenance

FTMaintenance is a CMMS with features such as preventive maintenance task lists, automated work order notifications, and auto-distribution. This powerful software helps organizations take control of their maintenance operations, fostering a shift from an emphasis on reactionary corrective maintenance to more planned preventive maintenance. As a result, more breakdowns are prevented, major repairs and unplanned shutdowns are reduced, and asset life expectancy is increased. Take a tour to learn more about FTMaintenance.

What is a Maintenance Request System?

Two mechanics at work fixing adjusting elevator hoist in response to a maintenance request.

Imagine this—you work for a large manufacturing company. You’re sitting in your office, walking around a warehouse, or running a machine on a production floor and something unexpected happens. Perhaps the overhead lights flicker, a toilet overflows, or a warning light turns on.

What do you do? Who do you call? Do you have a process for handling a situation like this, or would you be left in the dark? This is where a system for submitting maintenance requests would be incredibly helpful.

What is a Maintenance Request System?

A maintenance request system is software used throughout an organization to submit requests for maintenance work to the maintenance department. Requests are usually submitted through a web or mobile application. Most maintenance request forms are user-friendly, short, and straightforward.

How Maintenance Request Systems are Used

Maintenance request systems can be used in various ways based on an organization’s structure and maintenance needs. Examples include:

  1. A non-profit allows volunteers to submit service request forms when they see repairs that need to be done. A volunteer coordinator reviews the requests, approves them, and distributes the subsequent work orders to contractors who fulfill the jobs. The completed work order data goes into work order history, which allows volunteer coordinators to build a list of acceptable contractors.
  2. Maintenance request systems are used by production in manufacturing companies that use manufacturing maintenance software because it allows them to quickly and easily report maintenance issues.
  3. Tenants in an apartment complex use maintenance requests to alert property management of issues in their unit, such as an electrical wire short, roof leak, or a stove burner that won’t light.
  4. In other industries, customers use a service request system to ask for a maintenance job to be completed by an outside maintenance service company.

Read Case Study: Greater Hickory Cooperative Christian Ministry

Maintenance Requests and CMMS

A system for submitting maintenance requests is a beneficial component of computerized maintenance management system (CMMS) software. A CMMS’ maintenance request features will make your maintenance management process easier, as well as more closely integrate your maintenance team with other departments in your organization.

  • Easy-to-Use Maintenance Request Forms: A good maintenance request form is easy to fill out and submit.  Even those who work without a desktop or laptop computer access can submit requests on their mobile phone or tablet.
  • Automatic Notifications: After a request is submitted, notifications are sent out to a group of email addresses you choose. Those who receive the notifications can review requests and determine their level of priority.
  • Work Order Creation Flexibility: In order to filter maintenance requests and manage the creation of work orders, many maintenance request systems offer the option to require management approval, allowing you to filter out any duplicate or incomplete requests before they become a work order.
  • Status Updates: Notifications about requests are distributed throughout the process, facilitating communication between requesters and maintenance staff. Updates are sent to requesters so that they are aware of the status of their requests.

Manage Maintenance Requests with FTMaintenance

The request management system FTMaintenance Service Request offers a number of easy-to-use features, including its simple, user-friendly interface. You don’t have to be a computer whiz to successfully submit a maintenance request form. All requesters need to do is fill out a few fields and click the submit button. Since the application is web-based, it is available not only on desktop computers, but also mobile devices. Anyone can submit a request whether they’re in the office, on the production floor, or on the go.

FTMaintenance Service Request can be configured to create work orders automatically or go through an approval process before the request becomes a work order, offering you flexibility in your workflow. You can outline exactly what information you want to be included in every request and include other customized submission instructions. The interface can be configured in a way that works for you, including the welcome and instructions pages. Request a demo to find out more about FTMaintenance Service Request and how it integrates seamlessly with FTMaintenance.

Why CMMS Implementations Fail

Businessman topples a tower of blocks, representing the concept of CMMS implementation failure

Can you imagine putting in the time to research CMMS vendors, find a product with the features you need, receive approval from upper management, and make the purchase, only to have the project fail? That would be costly and disappointing. Even after companies get through the selection and purchase process successfully, a large majority of CMMS implementations fail.

Implementation goes well beyond the installation and setup of the software. A complete and successful implementation is reached when the software is being fully utilized after obtaining comprehensive product knowledge and reaching initial goals. We’re going to talk about why CMMS implementations fail and how you can avoid these pitfalls so that you will be set up for success.

Common Reasons CMMS Software Implementations Fail

Lack of Support after Purchase

The biggest reason why CMMS implementations fail is the lack of vendor support maintenance teams receive after the software is purchased. Some CMMS vendors work with the customer up until purchase, then offer little-to-no installation assistance or ongoing support. In some cases, support centers can be difficult to reach or have slow response times.

Support during this transition period is crucial, and without this resource, the maintenance department is left with new software and no idea how to use it. They also find they don’t have enough time to commit to getting the ball rolling all on their own without some assistance from their vendor.

Lack of Adequate Training

CMMS software training is one of the most important parts of a successful CMMS implementation. Without adequate training, it’s easy to feel overwhelmed and uncertain. While CMMS software is fairly user-friendly, working together with your team and your vendor to get accustomed to all the features and functions is important. When users don’t know how to use the software, they either make errors or don’t bother using the software.

Maintenance management software that isn’t being used is money being wasted. If an organization is transitioning from manual maintenance methods to a CMMS, they will want to assess the different levels of familiarity with computer programs among staff to ensure a comprehensive training experience.

Lack of Clear Goals

While many companies realize they need CMMS software, they don’t always establish goals for the implementation process. This can create ambiguity in the steps that need to be carried out to successfully finish the project. Goals involving the implementation process and the use of the software should be clear cut from the beginning. That being said, it’s important to set a realistic number of goals to avoid becoming overwhelmed. If employees aren’t educated on why certain steps need to happen to meet those goals, they are likely to lose motivation and the will project slow down or come to a halt.

Overcoming Implementation Obstacles

Despite the ways your CMMS implementation could fail, it most definitely doesn’t have to! Here are 4 straightforward things you and your staff can do to ensure your implementation is a success.

1. Inquire about available implementation support when selecting a CMMS vendor. It’s important to make sure you feel comfortable with the type and level of support that’s offered. In addition to support via phone and email, many vendors offer learning center resources such as quick guides and video tutorials to assist you during implementation and well beyond. The amount of implementation support that is provided free of charge varies from vendor to vendor.

2. Find out what training services are offered. The types of training can vary, but they usually include a combination of:

  • Remote Webinar Training
  • Video Tutorials
  • Customized Remote Training Sessions
  • On-site Training Classes

3. Find out how a CMMS vendor can assist you with setting and reaching your implementation goals. When it comes to setting and reaching goals, you don’t have to do all the leg work. There are services available to assist you in planning the project and completing important steps such as CMMS data importation and entry. You should not feel like you are starting from scratch or left uncertain as to what to do next.

4. Set a schedule and budget for your implementation.  You may wonder how extensive the implementation process is and how much it will cost. You are also likely thinking about how much time you’ll need to commit to the process. Honestly assess the resources you have available to ensure you are fully prepared to carry out implementation.

If you are feeling like you implementation is failing or has failed, don’t worry. Our article How to Recover from CMMS Implementation Failure provides information about saving your CMMS implementation.

Ensuring a Successful Implementation

Whether you are a small business or big corporation, FTMaintenance CMMS implementation services  ensure you have full support throughout your entire implementation process. With our project management services offering, a dedicated project manager will work with you to make implementation decisions that fit your team’s needs.

Contact us to learn more about how to we’ve successfully implemented FTMaintenance CMMS software, or request a demo to see FTMaintenance for yourself.

How a CMMS Prepares You for Compliance Audits

A technician closes the valve on the tube of an oil pump as a regulatory compliance task in a CMMS.

Computerized maintenance management system (CMMS) software is an ideal tool to make meeting regulatory compliance standards easier for every business. Regulatory compliance is an organization’s adherence to laws, regulations, and directives relevant to their business processes. These processes may include the production or maintenance of products, services, assets, and labor hours—all things about which you can store data in a CMMS.

Depending on your industry, you may have regulatory compliance standards to which you must adhere. Some industries have more stringent regulations than others because their products or services demand closer monitoring.

For example, companies in the Food and Beverage and Pharmaceuticals industries must uphold strict U.S. Food and Drug Administrations (FDA) standards because their products are made for consumption. Power and energy companies need to keep up with Occupational Safety and Health Association (OSHA) regulations, as well as the ever-changing environmental protection laws set by the U.S. Environmental Protection Agency (EPA).

What Auditors Want to See

When it comes to compliance audits, auditors want to see that your processes meet the following five criteria:

  1. Say What You Do (Have Quality Procedures)
  2. Do What You Say (Follow the Procedures)
  3. Record What You Did (Keep Quality Records)
  4. Prove It (Check the Results)
  5. Improve It (Act on the Differences)

A good CMMS can assist you will all of these steps. Here is a simple example:

Let’s say you are a mass-production bakery and you have industrial-sized ovens in which grease builds up after use. You need to sanitize the oven before the grease and bacteria collect to unsafe levels.

In an audit, you must provide all the work order records for this sanitation process, instructions stating the specific steps involved in that process, and documentation proving the process was completed each time it was necessary. If someone inspected the oven to ensure the sanitation process was done correctly, documentation should also show that.

Finally, if any problems were encountered, improvements to the process should be documented in the CMMS as well. For instance, maybe you had to switch cleaning products because the first one left a residue.

How a CMMS Prepares You for Compliance Audits

CMMS software can assist you in preparation for external compliance audits. While there are different features that provide specific documentation for audits, using a CMMS in and of itself shows auditors you take these regulations seriously. Below are just a few ways in which a CMMS helps you pass compliance audits.

Audit Trail Capabilities

Audit trail capabilities in CMMS software automatically log all changes to work orders, including what specific changes were made, who made them, and when. This builds data about work order history while providing the documentation you need to pass audits. Audit trail functions were designed to meet the needs of organizations with multiple locations, allowing you to verify procedures in minute detail. In addition to being able to see work order change records, you can also view employee use of CMMS software.

Electronic Signatures

In the pharmaceutical, medical, and food and beverage industries, the FDA Title 21 CFR Part 11 plays an important role. Instead of submitting paper records, you can use a CMMS to prove compliance via electronic signatures on work orders to ensure all the proper procedures were followed. You can set work order closure permissions to require approval, and there are other settings you can select to provide electronic sign-off on all documentation you might need for regulatory compliance.

Learn more about what FDA 21 CFR Part 11 Compliance means for maintenance teams

Reporting

CMMS software often contains several built-in reports.  Maintenance reports show proof of regulatory compliance, especially ones related to your equipment, maintenance activities (work orders), and labor. Most CMMS software has the capability to modify reports to meet your ever-changing compliance audit needs. If a specific report is needed, but not found, custom report writing services may also be an option.

Preventive Maintenance Tasks

You can create a preventive maintenance (PM) tasks list within most CMMS software, which contains information that specifies the standard procedures for various jobs. Users creating PM work orders can select these tasks and add them to work orders, ensuring that the correct procedure is followed every time.

Automated PM activation functionality ensures daily, weekly, monthly, and annual checks or inspections are never missed. Maintenance history (which is also created for corrective maintenance jobs), displays proof that the jobs were completed.

Employee Information

Regulatory compliance audits can also involve presenting information about your employees. A CMMS links individual employee certifications to employee records, where they can be quickly found when needed. Depending on which maintenance management software you choose, more information about your employees may be stored to make it easier to assign jobs appropriately and evenly distribute labor hours.

Customization of Field Requirements

System administrators can customize the fields required to complete and close work orders, as well as customize other data entry fields. This ensures that you capture all the information needed to pass compliance audits.

FTMaintenance Assists with Audit Preparation

While compliance audits are typically scheduled once per year, surprise audits are also conducted to ensure companies are compliant at all times. With FTMaintenance CMMS, you will be prepared for your next audit, whether it’s expected or not. Schedule a demo to view all of the features FTMaintenance has that can assist with compliance audits.

Transitioning to a CMMS from Manual Maintenance Management Methods

Stacks of paper work orders and other maintenance documents which could disappear by transitioning to a CMMS

If you are still using manual methods to manage your maintenance operations, there’s never been a better time to transition to a CMMS, or computerized maintenance management system. Demands on maintenance teams are increasing and technology is advancing. Why not take advantage of the off-the-shelf tools that are available? With the right CMMS and support staff working together, the transition from pen and paper or spreadsheets to using maintenance management software will go smoothly and be worth your efforts.

Read blog post: 5 Reasons Why Maintenance Management is Important

Why Transition to a CMMS

While it may seem like more work at first, don’t worry! Your initial investment of time will pay back in savings of both time and money many times over. Using a CMMS makes life easier for the maintenance team. After your maintenance management software is set up, you’ll be able to create work orders, accurately track your assets, repairs, and labor hours, and receive notifications about maintenance requests through email. Mobile devices allow you to edit and close work orders from anywhere. You’ll spend less time entering data and more time taking care of business.

When deciding whether to make an investment in maintenance management software, ROI (Return on Investment) is ultimately the bottom line. A CMMS will add value to your maintenance operations, and increase the value of your maintenance team to the organization, by reducing costs and maximizing asset uptime.

A good CMMS provides a wide variety of maintenance management features that can be used to accomplish these. For example, being able to scan asset barcodes, enter work order data from any mobile device, and be notified about new maintenance work immediately means less time walking to a computer, logging data, and following up on tasks.

Getting Started

Transitioning from manual to digital maintenance management involves a series of implementation steps. Implementing maintenance management software involves the purchase and installation, gathering and importing data, setting up user credentials, and learning how to use your software.

The time it takes to complete CMMS implementation depends on the amount of vendor assistance you receive, whether or not you have a dedicated IT staff, how much time you can devote per day during the implementation period, and whether or not the project gets placed on hold for any reason.

Data Importation/Entry

Data importation is the transfer of existing maintenance data (such as assets and inventory) from existing files (such as Excel spreadsheets) to a CMMS. Alternatively, you can manually enter your data into a CMMS. Top CMMS vendors provide tools such as data importation templates and/or guides for formatting your entered data so you can easily complete the process on your own.

Alternatively, the vendor can import or enter your data for you. Start by gathering your most critical asset and personnel information; then add less important information later. Preventive maintenance (PM) task information can also be collected to add right away.

Training

Another important step in making the transition from manual maintenance management to using a CMMS is training. In order to experience the time and cost saving benefits of maintenance management software, your maintenance staff needs to know how to confidently use your CMMS.

Webinar training, along with customized remote and onsite training is beneficial for every new user. Many vendors also offer video tutorials, informational blog posts, help features in the software itself, and more for additional independent learning.

Transition from Manual Maintenance Management to FTMaintenance CMMS

If you’re preparing to transition to a CMMS from manual maintenance management, FTMaintenance is an easy-to-use option backed by best-in-industry support from start to finish. We provide implementation services that make your transition as easy as possible. For more comprehensive transitions, a variety of professional services are available. Schedule a demo to see for yourself how easy it is to transition to FTMaintenance CMMS.