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10 Things to Consider When Searching for CMMS Software

When searching for CMMS Software, there are several aspects you should consider. This guide will outline the most important maintenance software components and features to keep in mind when choosing a vendor.

1. Flexibility and Customization

No two organizations manage maintenance activities in the exact same way. Similarly, the way maintenance is managed today will likely look very different a year from now. When reviewing maintenance software, it is important to think about both your short-term and long-term maintenance needs. The system should have the ability to be customized to fit the way your team works right now, but must also be adaptable to any future changes.

2. Scalability

A software program’s scalability is its ability to expand (or shrink) to meet your maintenance needs. A scalable CMMS will remain efficient and practical when extra demands are put on the system, such as expanding its use to a larger number of users or storing a larger set of information in the database. When thinking about scalability, you must also consider the costs related to increased usage of the system. For example, additional licenses must be purchased to accommodate an increasing number of users; extra hardware is required to provide users with access from multiple locations, and more server space is needed for the database and file storage.

3. Deployment Options

Most software vendors offer multiple deployment options for their software to fit different circumstances. Deployment generally fits into three categories: on-premise, Software as a Service, or cloud-hosted. On-premise maintenance software is installed and run on your company’s local computers and servers. It allows you to maintain total control of the software, fully control your processes, and create custom, company-specific solutions. With a Software as a Service (SaaS) deployment, software is hosted in the cloud and licenses are tied to a monthly or annual subscription. While SaaS subscriptions are low cost, they will eventually exceed the cost of buying licenses outright, if used indefinitely. Cloud-hosted deployments allow you to own software licenses and have the software hosted on a vendor’s cloud server. This option requires less of a hardware investment, but usually requires additional hosting fees.

4. License Pricing Model

There are a number of different software license pricing models that vendors use. In general, the price of software licenses will be based on the total number of users. This is most evident in a pay-per-named user model, where the total license price is determined by the number of unique users that will be using the software. There is also a pay-per-concurrent user model where the price depends on how many users need access at the same time. Some vendors allow for an unlimited number of users to access the system and calculate price based off of other factors such as the number of work orders processed, the square footage of your facility, or the number of assets that are being maintained.

5. Data Importation

Nothing is as crucial to the success of maintenance management software as the availability of your maintenance data. Vendors should provide you with the means to import existing data into the system, whether that data is currently stored in spreadsheets, databases, or in another CMMS system. Equally as important, there should also be a reliable way to extract data from the system in the event that it is replaced somewhere down the line.

6. Training

Proper training is the key to a successful CMMS implementation. While vendors do their best to make their software easy to use, computer skill levels vary from person to person, so training is a must. Each vendor offers different forms of training, so you must be careful to select a vendor whose training matches up with how your team learns best. For example, video tutorials can be viewed at any time of day, but do not allow viewers to ask questions. On the other hand, live webinars are a great opportunity to get questions answered, but may be difficult for technicians to attend, especially if they work late or overnight hours. For more comprehensive training, some vendors offer classroom-based learning sessions at their headquarters or can send a trainer to your facility. On-site consultation may also be an option for organizations who desire more custom, company-specific training.

7. Technical Support

Technical support is one of the most valuable services a vendor offers, so it is important to fully understand the details of how support is delivered and if any fees are involved. Technical support plans generally include phone and email support, as well as access to other self-help resources such as videos, product documentation, and a knowledge base. Some vendors also offer live chat, a product “university” for more comprehensive learning, and user community forums. While all these support options are great, they can sometimes come at a cost. There are some vendors that will require you to purchase a support plan in order to receive support. Other CMMS vendors may include technical support services free of charge, but will assess response times based on the severity of the issue. Whatever the case, before you make your final decision, make sure to consider how support services will affect your team and your budget.

8. Vendor Experience

CMMS implementation is not just about finding the right product – it is also about investing with the right provider. Buyers must be sure that the vendor is reputable, trustworthy, and has the experience necessary to address any problem that may arise. Information such as number of years in business, product portfolio, and ratings on review sites can all be indicators of a worthy vendor.

9. Software Updates

Frequent software updates help to future-proof your CMMS investment. Not only do they add features and functionality to the system, updates can fix bugs and defects and improve overall performance. These enhancements make your software more powerful, your team more efficient, and provide you with a better return on investment (ROI). When discussing your needs with vendors, it is a good idea to ask about how often the software is updated. Their answer can help you determine whether or not they are truly committed to developing the product.

10. Customer Ratings & Reviews

Review websites are powerful tools for CMMS software buyers. Sites like Software Advice or Capterra let customers share their experience with potential buyers by posting reviews and ratings. For example, reviewers on Software Advice can rate vendors in different categories such as ease-of-use, functionality, product quality, customer support, and value for money. Using these ratings, you can get a quick overview of the product and compare vendors more directly.

CMMS Software Cost: Total Cost of Ownership (TCO)

What Does CMMS Software Cost?

When evaluating the cost of computerized maintenance management software (CMMS), there is a lot to consider. One of the pitfalls of budgeting for a CMMS is only factoring in the initial purchase price. However, the sticker price is not representative of the cost of CMMS software over its lifetime.

You must also account for any ongoing expenses, such as license agreements or subscriptions, technical support agreements, and training costs. If hosting CMMS software on your company’s servers, you also incur ongoing IT expenses to support the software. With so many factors contributing to the CMMS software cost, you must include the total cost of ownership into the purchase decision.

Total Cost of Ownership (TCO)

The total cost of ownership (TCO) reflects all expenses involved in the purchasing, deployment, implementation, support, and maintenance of the CMMS. If these cost drivers are not considered ahead of time, you’re software budget will likely be inaccurate, and you’ll be taken by surprise at all of these “hidden” fees. But don’t let the TCO calculation scare you. CMMS vendors can help you keep these costs under control. The following are some of the main cost drivers of CMMS software.

  1. Software Licenses: The initial cost of the software, usually based on the number of users, either named or concurrent.
    How CMMS Vendors Help: Different licensing options allow customers to scale the software at a cost that fits within their budget. Most vendors offer affordable subscription-based pricing options. FTMaintenance offers both subscription-based and purchased software licenses, based on the number of concurrent users.
  2. Hosting Environment: The location where the software is installed and run, either locally or in the cloud.
    How CMMS Vendors Help: Nearly every vendor offers a cloud-hosted solution that allows the software to be accessed over the internet instead of being installed on company servers. Some CMMS software, like FTMaintenance, can also be installed on-premise for companies that already have a reliable IT infrastructure.
  3. Setup and Installation: Fees paid to have the vendor install and set up the system on your computers.
    How CMMS Vendors Help: Cloud-hosted systems do not require installation. Vendors that offer on-premise versions of their software may include installation assistance in the initial software price or as part of a technical support package. Installation assistance is included with FTMaintenance on-premise installs.
  4. Existing IT Infrastructure: Your company’s collection of hardware, software, networks, servers, and related equipment used to manage and operate a computing environment.
    How CMMS Vendors Help: On-premise CMMS typically has a very small footprint and can be easily managed by companies with ample IT resources. If using CMMS on the cloud, the vendor does all the “heavy lifting,” and the cost is included with your license purchase or subscription. FTMaintenance can be deployed either on-premise or in the cloud.
  5. Initial User Training: The process of teaching you and your staff how to effectively use and interact with the CMMS before it goes live.
    How CMMS Vendors Help: Vendors provide a variety of training resources, including user manuals, live webinars, knowledge bases, and recorded videos. Access to these materials is often included with active licenses or subscriptions. FTMaintenance web-based training and access to a video tutorial library is included as part of a complimentary implementation services package.
  6. Ongoing User Training: The process of teaching new users how to effectively use the CMMS or investigating advanced topics with experienced users.
    How CMMS Vendors Help: Most vendors offer in-person or web-based training options. Though personal user training is a paid service, having a properly trained team leads to increased productivity and other cost-saving benefits.
  7. User License Agreements and Renewal Fees: The monthly or annual fee paid to renew a license agreement, receive product upgrades, and have access to technical support.
    How CMMS Vendors Help: Annual license agreements are available for a fraction of the price of the original software license. With subscription licensing, operational fees are included in the monthly payment. Though keeping license agreements active is an ongoing cost that must be paid, they provide you with access to all of a vendor’s invaluable support resources.
  8. Software Upgrades: Replacing current software with newer versions that add features, fix defects, and improve performance.
    How CMMS Vendors Help: Software upgrades are typically included as part of a software license agreement or subscription. Product updates are automatically installed for cloud based CMMS systems.
  9. Technical Support: A service provided by the CMMS vendor that provides customers with help and advice about the product.
    How CMMS Vendors Help: Responsive technical support helps customers overcome problems and resolve issues quickly, which improves user adoption and increases productivity. FTMaintenance has top rated CMMS support.

Going Beyond TCO

While a helpful decision-making tool, the total cost of ownership is only one half of the equation. TCO is only an indication of what product or deployment option is cheaper, and does not reflect the value the CMMS provides or any cost savings received from the system. The value of the CMMS is an important metric when calculating your return on investment (ROI), and is done separately.

Named vs. Concurrent User Licensing

Software User Licenses

Simply stated, a software user license is a binding contract between you and a CMMS vendor that establishes guidelines for your use of the software. It provides you with access to the copy of the software that was purchased, but the CMMS vendor still owns the software itself.

The structure of licenses can vary from vendor to vendor, and can have a big impact on the total cost of your solution. When comparing maintenance management software solutions, it is important to get a true “apples to apples” comparison of licensing.

Understanding the difference between licensing options will allow you to make more informed decisions and better meet the needs of your organization. Most CMMS vendors offer just one or two types of licenses, most commonly named user licenses or concurrent user licenses.

Named User Licenses vs. Concurrent User Licenses

To make CMMS software licensing easier to understand, let’s think of licenses as seats at a table.

Imagine that you want to reserve a seat for each individual person who will be at your table. Even if a person’s seat is empty, it is kept available for that specific person only. That’s how named user licenses work. As the term implies, named user licenses are assigned to a single named software user and can only be used by that individual. If 20 people need access to the CMMS, you must purchase 20 named user licenses.

Now, let’s compare named user licensing to concurrent user licensing using our table analogy again.

Instead of reserving a spot for every person who needs to sit at the table, you only reserve 8 seats. You know that not everyone will come to the table at the same time, and some people will only be at the table for a few minutes here and there. That’s concurrent user licensing in a nutshell.

With concurrent user licensing, you only purchase enough licenses to accommodate the number of people who will be logged into the software at the same time. If 20 people need access to the CMMS, but not all at the same time, you may only need to purchase 8 licenses. As you can see, concurrent user licensing keeps your software costs low by saving you from paying for unnecessary “empty” seats.

Benefits of Concurrent User Licensing

FTMaintenance CMMS is sold using a concurrent user licensing structure, providing many benefits to customers:

  • Lower Cost – Only pay for what you need. A single concurrent user license often replaces 2 to 5 named user licenses.
  • Convenience – Since concurrent user licenses are not tied to individual users, little-to-no IT involvement is needed to grant access to additional users.
  • Scalability – Concurrent user licenses are better able to support an expanding or shrinking user base.

Conclusion

Vendors who sell named user licenses require that you purchase a software user license for every individual who may access the system. This sharply increases CMMS startup costs, especially for larger maintenance teams. In contrast, FTMaintenance concurrent user licensing allows you to purchase the software at a lower cost while still providing access to everyone who needs it.

Benefits of Cloud-based CMMS Software

Cloud-based CMMS is maintenance management software that is accessed over the internet. It offers the same functionality as its on-premise counterpart, but offers some additional benefits.

Faster Deployment

With cloud-based CMMS software, there is no waiting for disks to arrive, hardware configuration, or software installation. Your software is ready to use right away.

Less IT Support Required

Since the CMMS is hosted and managed on the vendor’s cloud, your IT department does not need to be involved. There is no additional hardware or software needed to support the CMMS – you can simply use your existing computers and internet-enabled devices.

Anytime, Anywhere Access

The only system requirement for cloud-based CMMS is an internet connection, meaning you can access your maintenance data from nearly anywhere in the world, at any time.

Lower Upfront Costs

Many CMMS vendors offer low cost Software-as-a-Service (SaaS) subscription licensing. This greatly reduces the upfront costs of getting started, compared to licenses that are purchased outright.

Automatic Updates

Cloud-based CMMS software is updated automatically, bringing new features, bug fixes, and security updates.

Automatic Database Backups and Disaster Protection

Database management, including frequent backups, is performed by the vendor. Backups are made to a highly distributed network of secure data centers, meaning that data can be restored if disaster strikes.

Data Security and Protection

The CMMS vendor is responsible for keeping your maintenance data protected and secure. This includes firewalls to protect against viruses, encryption to keep data secure, around the clock monitoring of servers, penetration testing, and more. Regular audits are performed to ensure that customer data is kept safe.

FTMaintenance Cloud CMMS vs. Typical CMMS Vendor

When considering cloud-based CMMS, keep in mind that hosting services differ from vendor to vendor. Compare FTMaintenance Cloud with other CMMS solutions:

FTMaintenance Typical CMMS Vendor
Licensing Options Software-as-a-Service (SaaS) subscription or purchased, perpetual licensing Software-as-a-Service (SaaS) subscription only
Cloud Service Provider Amazon Web Services, a world-leading cloud services provider Proprietary cloud service provider
Data Security Guarantees Industry-leading 99.999999999% guarantee None
Uptime Guarantees Industry-leading 99.99% cloud uptime None
Data Backups Highly distributed, secure data centers Single, proprietary data center
Disaster Protection Highly protected. Data storage is not shared between customers. Unprotected. Data storage is shared.

 

On-Premise Maintenance Software vs. Cloud-based CMMS: Which Deployment Option is Better?

One important decision that must be made when searching for computerized maintenance management software (CMMS) is whether to install it on-premise or have it hosted on a vendor’s cloud.

Over the years, CMMS has evolved from a strictly on-premise solution to one that can be accessed entirely over the internet. Today, cloud hosting has opened the door for CMMS in companies that do not even have their own IT infrastructure.

Given the choice of on-premise maintenance software versus cloud CMMS, many buyers are left wondering, “Which deployment option is better?” Well, the truth is that the best option is the one that fits your company’s needs.

Why Choose On-Premise Maintenance Software?

On-premise maintenance software is installed and run on your company’s server and accessed over your internal network. An on-premise CMMS is great for companies with:

  • Predictive maintenance needs – When properly configured, companies can use their networked equipment to trigger work orders based on monitored conditions.
  • Mission critical equipment – Access to maintenance data for mission critical equipment is not limited by internet connectivity.
  • Strict compliance requirements – Customized security solutions can better protect data needed for auditing.
  • Customization needs – On-premise CMMS puts more control in the hands of the organization and can more readily integrate with other systems.

On-premise deployment is often chosen by larger companies with an existing IT infrastructure and ample IT budget. With an on-premise deployment, your company is responsible for network configuration, software installation, and data protection, as well as any ongoing maintenance to hardware and supporting software systems.

Why Choose Cloud-based CMMS?

Cloud-based CMMS software is installed on a vendor’s servers and is accessed via the internet or a web browser. Cloud-based CMMS is best suited for companies with:

  • Limited IT resources – With cloud-based maintenance software there is nothing to install. The CMMS vendor manages all configuration, data security, and product updates.
  • Non-sensitive maintenance data – If no custom data security solutions are needed, cloud storage is a good fit. Vendors provide guaranteed data security and uptime.
  • Mobile accessibility needs – Cloud-based CMMS software can be accessed from any internet-connected device, such as smartphones and tablets.

Cloud-based deployment is often chosen by businesses that have strained IT resources or that do not have the IT resources needed to support the CMMS. Cloud CMMS is managed completely by the vendor, taking the burden off of your company.

FTMaintenance Deployment Options

FTMaintenance CMMS is available in both on-premise and cloud purchase options.

What to Expect from a CMMS Software Demonstration

Reviewing CMMS software demonstrations is perhaps the most critical component of the software selection process. At this stage, you finally get to see the CMMS in action and actively engage with software vendors. Since you will likely be making a purchase decision based on the software demonstration, it is crucial that you go in with a game plan. Here is what to expect from a CMMS software demonstration:

How Do You Schedule a CMMS Software Demo?

CMMS software demonstrations may take many forms, such as one-on-one presentations, large group presentations, or a pre-recorded video. To schedule a demo, you can call a vendor directly and request a demo. You can also fill out a form on a vendor’s website, which will prompt a call from a salesperson or provide you with access to the video.

Where does the Software Demonstration Take Place?

Vendors host the CMMS software demo online, using a screen sharing service that will allow you to see and hear the presentation. Participants are provided with a link to the web conference and an access code to dial into the audio line. Prior to your appointment, test your connection or contact your IT team to make sure that no firewalls or other security measures will prevent you from attending the web conference. In some cases, a software demo may take the form of a pre-recorded video.

How Long Does a CMMS Software Demo Take?

Live software demonstrations are typically held in 30-minute to one-hour sessions. Depending on how many people attend the demo and how many questions you have, a second appointment may be necessary. Recorded demos may range from a few minutes up to an hour.

How Should You Prepare for the Demo?

Prior to the demo, you should have already discussed your maintenance needs and your selection process with the vendor. If no prior discussion has taken place, head into the demo with a list of your key requirements to share with the vendor. The more the vendor knows about your needs, the better they can tailor the demo around the corresponding features and capabilities.

What Questions Should You Ask?

Since the needs of every maintenance department are different, there is no standard set of questions that must be asked in a software demonstration. Your questions should be largely based on how well the system addresses your needs and requirements. That might mean asking the presenter to demonstrate specific processes, highlight mandatory features, and provide more detailed pricing. The software demo is your chance to thoroughly vet the program, so do not feel embarrassed about asking too many questions. Aside from questions about the system, you may want to ask the vendor about implementation services, as they will be instrumental to your success with the CMMS.

Schedule Your FTMaintenance CMMS Demo

Are you ready to start making maintenance management easy? Schedule your FTMaintenance CMMS demo today!

5 Reasons Maintenance Management is Important

The importance of maintenance management cannot be overstated. After all, the maintenance team has a hand in every finished good or service that is consumed. They make sure our power stays on, our clothes are woven correctly, and our food gets packaged on time. The importance of maintenance management is no longer a matter of simply fixing things when they break. Maintenance management is important for many reasons.

Growing Complexity

Today’s buildings and equipment are becoming more automated, and automation adds to complexity. In industrial and commercial buildings, the use of automated HVAC, electronic and pneumatic systems, auxiliary power, and special environmental technologies are becoming more and more common. The potential cost of breakdown to these critical systems and assets is becoming an increasing risk to facility and maintenance management. Even more worrisome, maintenance staffs are being asked to do more with less while systems continue to grow in complexity

Competition

With competitive marketplace pressures increasing, building owners and facility managers are striving to find new and better ways to contain and control the cost of doing business. As a result of economic pressure, long neglected equipment maintenance and asset management is becoming recognized as another potentially productive, profitable field of management. Today’s managers are focused on cutting equipment repair costs and improving the efficiency of maintenance and engineering departments.

The Potential Costs for Doing Nothing are High

Industry statistics show that maintenance can account for up to 60% of a plant’s controllable operating costs. When scheduled maintenance is not followed, premature breakdown is a certain outcome. For older machines and equipment with considerable amount of wear and tear, not only is operation more risky but maintenance and repair costs are even higher. Aside from direct repair costs, there are also the realities of work stoppage, damaged or defective product, missed business opportunities, strained client relationships due to production downtime, employee overtime, and emergency inventory purchasing.

Maintenance Efforts are Misguided

Maintenance teams often perform work that is unnecessary, unproductive, or counter-productive. Preventive maintenance work on equipment that doesn’t need it leads to unnecessary downtime, labor costs, and parts usage. Technicians often sacrifice wrench time for data entry and retrieval, status reporting, and processing other paperwork. Finally, incorrect re-assembly, misalignment, or other errors actually reduce equipment reliability.

The Old Ways Do Not Work Anymore

Historically, most systems for managing maintenance activities have been manual, everything from index cards and memo files to wall-mounted log boards. These methods are cumbersome, incomplete, and ineffective. What’s more, they are used inconsistently. This further reduces whatever minimal benefits they might have once provided. Computerized maintenance management is a much more robust and profitable method.

Make Maintenance Management Easy with FTMaintenance CMMS

It is clear that having an organized and efficient system of managing maintenance operations is a necessity in today’s industrial environment. FTMaintenance CMMS offers a full suite of maintenance management features needed by maintenance professionals to organize and efficiently manage maintenance activities, monitor equipment life, and track maintenance costs.

Contact us to request your demo today.

What is a CMMS?

What is a CMMS?

If you’ve been searching for maintenance management software, no doubt you’ve come across the term CMMS. What is a CMMS? CMMS is an acronym for computerized maintenance management system or computerized maintenance management software. Though CMMS is used to describe the category of software designed for maintenance management, it also refers to the software itself. To better understand this, let’s break down what a CMMS is piece by piece:

  • Computerized – Stored on or processed by a computer.
  • Maintenance – Care or upkeep of machinery or property.
  • Management – Organization and coordination of business activities in order to achieve defined goals.
  • System – Features, capabilities, and procedures that work together for a common purpose.

Now, let’s put it all back together. A CMMS is a computerized program designed for maintenance purposes, helping maintenance professionals with the management of their operations, and providing a defined system for documenting maintenance activities, managing the resources needed to complete maintenance jobs, and tracking the performance of the maintenance team.

CMMS Features

Some organizations may view computerized maintenance management software as nothing more than an electronic work order tracking tool, but it is much more than that. Though work order management is a main component of the software, a CMMS can be used to track other aspects of maintenance including:

  • Assets and equipment
  • Maintenance, repair, and operations (MRO) inventory
  • Preventive maintenance schedules
  • Corrective maintenance activities
  • Vendors and suppliers
  • Employees and service providers
  • Purchasing and receiving
  • Service requests

CMMS software also includes automatic cost tracking and report generation, allowing for better decision-making. Leveraging these features, maintenance managers can analyze maintenance data, track key performance indicators (KPI), and monitor improvements.

Benefits of CMMS

Computerized maintenance management software offers numerous benefits to businesses, especially when it comes to time and cost savings. Below are just some of the benefits a CMMS provides:

  • Increased equipment uptime and reliability
  • Shift from reactive to proactive maintenance
  • Standardized maintenance processes
  • Access to information in real time
  • Increased employee productivity
  • Smarter, data-driven decision-making
  • Better compliance with regulatory requirements
  • Reduced maintenance costs
  • Automated service requests
  • Organization of maintenance across multiple locations

 

FTMaintenance CMMS

With FTMaintenance computerized maintenance management software, you benefit from a full suite of CMMS features brought together in a low-cost, easy-to-use software package. See FTMaintenance CMMS in action today and schedule a demo.

FTMaintenance Service Request v3.1.5 Release Notes

Solutions

  • Corrected an issue that delivered multiple email notifications for the Approved status to recipients when service requests were submitted while in Direct Mode.
  • Corrected an issue that prevented large lists of equipment from being displayed all at once on the Equipment Visibility configuration page.
  • Corrected an issue that caused errors when excluding equipment from a large list of equipment.
  • Corrected an issue that caused errors when excluding equipment too quickly.
  • Corrected an issue that prevented an image from being hidden on the Login page.
  • Corrected an issue that caused errors when interacting with large amounts of data for extended periods of time.

FTMaintenance Mobile v1.3.2 SP1 Release Notes

Solutions

  • Fixed an issue that prevented users with read or write permissions from viewing DM and PM work orders.
  • Fixed an issue that caused loading errors when users in the Maintenance Manager group viewed DM and PM work order summaries.

FTMaintenance Service Request v3.1.4 Release Notes

Features

  • When launched within an unsupported browser, FTMaintenance Service Request displays a message to notify the user that an unsupported browser is being used and to suggest alternative, supported browsers.

Solutions

  • On the Notification Setup page, the Add Requesters title for the Additional Recipients toggle has been changed to Add Recipients.
  • View pages now display the equipment number within the Equipment No. field.
  • User email addresses are now saved to FTMaintenance records.
  • Corrected an issue that caused a concatenation error when updating the FTMaintenance database to support FTMaintenance Service Request.

FTMaintenance Mobile v1.3.2 Release Notes

Features

  • Individual tasks can be marked as complete on work orders.
  • Completed tasks, and tasks yet to be completed for a particular work order, can be viewed.

Solutions

  • Corrected an issue that prevented large lists of parts from being displayed on the Add Parts pages.
  • Corrected an issue that allowed users with read-only rights to work orders to create DM Active work orders.
  • Corrected an issue that caused tasks to display multiple times when viewing a DM Active work order history record.
  • Corrected an issue that prevented the closure of DM Active work orders due to incomplete tasks even when all tasks had been completed and labor hours were assigned.
  • Corrected an issue that allowed the quantities of allocated or pulled parts to be changed from the Work Order Summary page while in the guided view.
  • Corrected an issue that caused multiple copies of the same task to be marked as complete when only one instance of the task was marked as complete.
  • Corrected an issue that allowed Tasks to be deleted when labor was assigned to them.
  • Corrected an issue that caused data issues when an action button was clicked multiple times.
  • Corrected an issue that displayed a removed task when viewing a DM Active or PM Active work order from a mobile device while in the standard (unguided) view.
  • Corrected an issue that prevented tasks from being displayed on the Add Tasks pages.
  • Corrected an issue that prevented tasks on DM Active and PM Active work orders to be checked off or unchecked.
  • Corrected an issue that prevented task filters from working properly.
  • Corrected an issue that allowed users to remove parts from a DM Active or PM Active work order while in the guided view.
  • Corrected an issue that prevented the Filter Options popup box from appearing when clicking the Add Filter button on the PM Jobs list.
  • Corrected an issue that prevented the Equipment Service History page from displaying results.
  • Corrected an issue that prevented the Equipment Service History page from refreshing correctly.
  • Corrected an issue that allowed parts to be removed from the Work Order Summary page of a DM Active or PM Active work order while in the guided view.
  • Corrected an issue that allowed tasks to be removed from the Work Order Summary page of a DM Active or PM Active work order while in the guided view.
  • Changed the error message text on the Problem Description field on the Create Work Order page to refer to “Problem Description”.
  • Corrected an issue that prevented work order section headers from displaying their arrow icons.

FTMaintenance v10.5.1 Release Notes

Features

  • Improved the performance of the Asset Tree.
  • Added the ability to disable the dashboard.
  • Added support for the Set Background Image feature when the dashboard is disabled.
  • Added scrollbars to the dashboard for low resolution displays.

Solutions

  • Improved the accuracy of dashboard metrics.
  • Corrected an issue that could cause a work order activation error message at login.

FTMaintenance Mobile v1.1.0 Release Notes

Features

  • Added the ability to look up equipment records and equipment service histories
  • Added the ability to create Demand Maintenance work orders

Solutions

  • Resolved a login error that could occur when attempting to log in with valid credentials
  • Resolved an error that could occur when a user login times out
  • Improved the Lookup Parts page
  • Improved the Work Order Details page

FTMaintenance v10.5.0 Release Notes

Features

  • Added a self-refreshing dashboard to FTMaintenance containing critical maintenance alerts, notifications, and key performance indicators
  • Deprecated the Set Background Image feature in FTMaintenance

Solutions

  • Corrected an issue where transactions for parts with high dollar value unit costs were causing an error message
  • Improved the ability to send emails through a SMTP secure connection
  • Improved the performance of the Work Order Cost History Report
  • Improved the performance of the Estimated vs. Actual Labor Hours Report
  • Improved the performance of the View Schedule feature within the PM Master module

FTMaintenance v10.4.0 Release Notes

Features

  • Added the ability to access maintenance data from any internet-connected smart phone, tablet, or laptop
  • Added French language support
  • Added 3 new reports:
    • PM Forecast
    • Cost by Equipment Pareto Chart
    • Actual vs. Estimated Labor Hours

Solutions

  • Corrected an issue where active work order records could not be closed
  • Improved login security within FTMaintenance
  • Improved the refresh function in the Timecard module

FTMaintenance v10.3.6 Release Notes

Features

  • Enhanced data importation utility support for importation of multiple stockroom inventory records
  • Improved the templating of several reports

Solutions

  • Improved Chinese language support
  • Improved error handling
  • Improved new record entry within the Employee module
  • Improved the PM Master Work Order Form to display a large number of equipment records
  • Improved copy record functionality within Equipment, Inventory, and Vendor modules
  • Enhanced Attachments functionality
  • Improved query functionality of the PM Master Listing report
  • Improved support for Pull/Restock functionality within DM Active work order records

FTMaintenance v10.3.5 Release Notes

Features

  • Upgraded cost calculations when performing inventory transfers between stockrooms

Solutions

  • Improved installation on Windows 8 and Windows Server 2012
  • Improved performance of the transaction module
  • Improved performance of pulled parts feature on PM work orders
  • Improved performance of PM work order module’s labor tab
  • Improved record selection and retention of PM work order module’s parts tab
  • Added multiple record selection capability to the Inventory module
  • Improved Receiving module queries
  • Expanded access to attachments to users with read only module access

FTMaintenance 10.3.4 Release Notes

Features

  • Improved multi-language support, including updated Chinese translations
  • Optimized installation process on Windows 7 and Windows 8
  • Increased the number of re-nameable fields

Solutions

  • Improved performance of 8 reports
  • PM History Labor Costs Report
  • PM Master Work Order Listing Report
  • PM Overdue Work Orders Report
  • DM Active Work Order Template
  • PM Active Work Order Template
  • Work Order Cost History Report
  • PM Work Order Cost History Report
  • DM Downtime by Customer Report
  • Improved queries in PM Active, PM History, and Equipment modules
  • Improved performance of the “Pulled Parts” feature
  • Improved “Assign To” selection on DM Active work orders
  • Improved Group Rights new user additions

FTMaintenance v10.3.2 Release Notes

Features

  • Improved the Asset Tree to handle large numbers of assets
  • Improved the Attachment function to display large PDF files
  • Improved the PM Work Order Cost History Report
  • Improved the PM and DM Active Work Order Form to support long “Assign” field entries

Solutions

  • Improved the performance of inventory transactions
  • Optimized FTMaintenance to eliminate access violation errors
  • Simplified error messages to make them easier to understand

FTMaintenance v10.3.1 Release Notes

Solutions

  • A modification was made to correct an issue that may occur on FTMaintenance installations that use Windows Authentication.